Customer Service Account Handler advertised by

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Contact Information:
Resourcing Team
Shurdington Road
GL51 4UE

Tel: 01242 866900

Website: Click Here

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Customer Service Account Handler


Account Handler

Salary: £18,000 - £20,000
Grade: 2
Location: Cheltenham
Fixed Term Contract (6 Months)

As an Account Handler your role will be to deliver an excellent customer experience, whilst delivering key income target. You will working effectively with insurers to ensure the best policy is given to the customer at the best price but also seeking to add value to each customer interaction.


Other key responsibilities within this role will include:
• To achieve personal sales targets which contribute to the overall team sales targets.
• Responsible for midterm customer enquiries.
• To ensure quality business is undertaken to protect insurer loss ratios, customer satisfaction and target achievement.
• To become an expert in this industry and using this to manage accounts so they are more profitable.
• To generate ideas and initiatives to improve the amount of enquiry we receive


We are looking for an enthusiastic individual with proven customer service skills and strong communication skills in order to provide the best service to our customers.
We are also looking for the successful candidate to demonstrate;
• Experience in a sales or target focussed environment would be ideal.
• Ability to understand people and build rapport and adapt styles of communication accordingly.
• Positive and enthusiastic
• Ability to spot and identify opportunities and provide solutions.
• Strong attention to detail
• Excellent customer handling skills
• Ambition and driven to excel at targets and achieving profitability
• Ability to take personal responsibility of a number of accounts.


This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service, and rising again to 12% in year 10.
You will start with 22 days holiday plus bank holidays, rising to 25 days after 2 years’ service. We also offer all colleagues the ability to buy or sell holidays if they wish to, as well as giving you your Birthday off.
In addition to this we also offer:
• Life Insurance
• Access to a number of voluntary benefits
• Colleague discounts through Perkbox
• Totum student discount card via the NUS
• The opportunity to buy or sell additional holiday
• Access to our excellent facilities onsite including a gym and other sporting facilities.

Salary: £18,000 - £20,000

Hours Per Week: 35

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