Operations Assistant advertised by GlosJobs.co.uk

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Gullivers Sports Travel & Events International

Contact Information:
Gullivers Sports Travel & Events International
Ground Floor, Ashvale 2
Ashchurch Business Centre
Alexandra Way
GL20 8NB

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Operations Assistant


What we can offer you
If you are looking to start your career or have a change of direction, have a passion for events, love sports and travel then we have a vacancy for you! We can offer you the chance to work on bucket list sporting events, travel, earn a competitive salary, increase earnings with a bonus scheme, a great team environment, a modern office, monthly staff socials and if that isn’t enough, we have free fruit too! You will have a wide variety of work, the support of a great Operations team who successfully deliver operations to events around the world.

What we need from you
Someone who can work Monday – Friday 9-5:30 but understands that Event life often means working evenings and weekends to deliver! It’s hard work and long hours at times but it is shared with a great team and we travel to some amazing locations around the world, making memories that last a lifetime. We are looking for someone to join the team in this entry level role. We need you to bring an incredible work ethic, be happy using spreadsheets, email and the reservations systems all day whilst being a great communicator to our customers and suppliers. Your work will have a direct impact on the customer experience and the success of the business.
Just as comfortable working in a team as you are working individually with your own tasks and responsibilities, we are looking for someone who enjoys being busy, loves customer interaction whether in person, over the phone or by email; delivering excellent customer service is what you strive for in all you do. At peak times you will work across different teams including working for both the Gullivers and Events International brands.
Above all we are looking for a great fun person to work with; we are a positive and friendly team who support each other, and we are looking at add to this team dynamic with this vacancy. If you are looking to enter the sports travel & hospitality industry, learn in a busy environment, taking on tasks and responsibilities then this might be the perfect vacancy for you!

What you will be doing
Reporting into the Event Manager these are some of the items you can expect to be doing and responsible for:
• Be first to handle incoming customer calls and deal with the enquiries
• Be first to handle incoming customer emails and deal with the enquiries
• Proactively contact customers with regular updates regarding their booking
• Proactively contact customers to ensure we have all the required information
• Creating fantastic customer event documentation
• Contact clients in relation to any unpaid debts
• Assist Event Manager and team in ensuring event profit targets are met
• Source supplier costs and quotes for best buying on event spend
• Keeping the website up to date with relevant content
• Responsible for accurate and efficient day to day use of reservations system
• Providing information to our in-house flights team
• Ensure all Health and Safety and Incident Management documents are correctly filled out
• Creating Emails for mass communications using systems
• Stock control and reporting sales data

What skills you will have
- Positive outlook and can do attitude
- Fantastic customer service skills
- Great phone and email manner
- Strong attention to detail and accuracy in all work
- Highly organised with ability to multi-task
- Able to prioritise your workload and take direction from leaders to meet deadlines
- Team Player
- Strong communication skills
- Calm under pressure
- Unwavering commitment to the task
- Willing to Travel
- Ability to identify and create profit opportunities
- Great Excel skills
- Interest in sport and travel (and spreadsheets!)

Who we are
We’ve created some videos to show who we are and what we do:

We’ve come a long way from our high street beginnings back in the 70’s. The current management team have been busy over the recent years shaping the company into the business we are today, bringing together Gullivers Sports Travel and Events International, the market leaders in both sports travel packages and premium VIP Hospitality packages all under one roof! Working with partnerships including Official Travel Supplier WRU, Official Travel Partner Wasps, Barmy Travel, Official Off-site Hospitality Operator WRU, Authorised Hospitality Provider The Open, Official Hospitality Supplier Ascot as well as appointments for the major sporting events around the world including Lions, Rugby World Cups, Netball World Cups, England cricket tours, Formula 1 track partnerships, Horse Racing and many more. We are a fun team who work hard, have a wide range of interests and value being successful, love being at events and enjoy working together – even those deadline driven late nights. We pride ourselves on being the best in everything we do.

We are part of Travelopia, the World’s largest collection of Specialist Travel brands. Operating exciting brands across the globe from adventure travel with Exodus to sailing with Sunsail. We are Travelopia’s Events sector, partnered with businesses in Education, Marine, Tailormade, Expeditions and American Tour Operators.

Does this sound like the opportunity you have been looking for?
Please apply by submitting a cover letter explaining why you think you would be a success in this role and why you would like to join our team, along with an up-to-date CV by clicking on Apply Now.

Salary: £17-20K + bonus

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