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Contact Information:
Severn House
Unit 5, Newton Trading Estate
Green Lane
GL20 8HD

Tel: 01684 278170

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HETAS have a fantastic opportunity for a Registration Support Officer to join our friendly team at our offices in Tewkesbury. You will be joining our registration support team at an exciting time of growth for the business and there is plenty of opportunity for development within the role and the wider team. The ideal candidate will have a passion for delivering excellent customer service and will be a true team player, demonstrating a proactive and flexible work approach.


This role sits within our registration team, reporting to the Lead Registration Officer. The primary function is to provide comprehensive support across scheme registration activities for Woodsure and HETAS. You will be responsible for the co-ordination and administration of registrations and renewals whilst delivering a first-class customer service to our internal and external customers. Main responsibilities include, but are not limited to:

  • To undertake administrative and certification tasks supporting all areas of the business.
  • Process appropriate certification documentation for all applications and renewals:
  • Office duties/clerical processes
  • Application processes in line with Scheme requirements for applications
  • Apply all relevant standards and how they can be met
  • Make recommendations and forward to the Decision Maker
  • Carrying out a recommendation, assessment, and evaluations on behalf of the certification schemes.
  • Effectively utilise the database and Microsoft Office software packages including Word, Excel, Outlook etc. to support administrative processes.
  • To promote Schemes and services via sales activities whenever possible
  • To prioritise workload to maximise the benefits to our customers
  • Suggest improvements to the database and schemes where possible
  • Liaise directly with all registration applicants of all aspects of their application


  • Previous experience of working in a busy office environment
  • Excellent administration skills
  • Experience of working in a customer focussed environment
  • Good time management skills and an ability to prioritise workload
  • Good IT skills, including MS Office and experience of using other internal databases
  • Clear and concise communication skills, with an ability to liaise with a variety of stakeholders
  • A team player!

If you are interested in applying for this position, please send a CV and covering letter with your salary expectations to the Human Resources Manager by clicking on Apply Now.

HETAS and Woodsure support cleaner and safer choices for the use of biomass and other solid fuels, appliances and associated technologies.

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