Job Details

TSF Consultants Ltd

Contact Information:
Martin Clark
TSF Consultants Ltd
West View
Paganhill lane

Tel: 03335777020

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Quality Monitoring Officer


About us

TSF is the leading provider of mental capacity assessments in the country.  Our mission is to build the standards for mental capacity assessments, ensuring everyone is treated as an individual. We are part of the leadership group led by Baroness Finley. We contributed to a white paper on vulnerability and we are developing a cutting edge automated system to evaluate ability to make decisions.
We are also 3 times winner of “Lawyer Monthly Expert Witness Awards”.

We are looking for

Highly talented, skilled and proactive people to help us with an increasing volume of assessments and to join a fast growing company to help build its next phase of development.

We need

A Quality Monitoring Officer to contribute towards achieving the Company’s growth plan by ensuring the standard of every Assessment that leaves the company is of the highest quality and has been carried out in line with the company’s standard operating procedures.

This person will also contribute to the company’s continuous improvement culture by continuously improving operational processes within own areas and reporting and contributing to opportunities for improvement in other areas of the company.
To be a Quality Monitoring Officer for TSF you will need to be: -

A qualified health or social care professional.

Registered with a relevant professional body e.g. HCPC registered.

Extensively knowledgeable about the Mental Capacity Act and Case Law

Skilled at communicating complex information by telephone.

Vigilant when quality checking assessments.

Thorough when checking that assessments meet required standards.

Consistent when maintaining all internal documentation relating to the compliance and quality of the assessments.

Constructive with your feedback to your peers in respect of the quality of their reports.

Exacting and specific when giving direct feedback to peers even to the extent of grammar, spelling, formatting etc.

Confident in your ability to report objectively, accurately and timely any concerns about the performance of your peers.

Willing and able to guide others in your area of expertise.

Proactive when any improvements are required within your work area identified through the continuous improvement process.

Readily available and keen to attend any internal or external learning intervention deemed essential for the role and the company as a whole.

Interested in your professional development and keeping your knowledge up to date in your own area in area of expertise and best practices within the sector.

Generous with your ideas for improvement reporting them through the via the company’s employee suggestion mechanisms.

To be a Quality Monitoring Officer for TSF ideally you will have: -

Previous experience in a heavily administrative role.

Knowledge of and experience of completing mental capacity assessments.

A good command of spoken and written English, be able to understand, articulate and pronounce complex sentences.

Very high administrative skills.

Proficiency in the use of mathematics.

Experience of prioritising and meeting tight deadlines effectively.

A sound working knowledge of MS office applications.

You will receive: -

A competitive package

Full training and support including the application of the MCA in a legal setting and appropriate case law.

If you are interested in this position, please email by clicking on the Apply Now Button to request an application form

Hours Per Week: Monday–Friday, 9:30am to 2:30pm 25 hours per week

Closing date for applications: Friday 4th May

Salary: £21,000 to £24,000 pro rata depending on experience

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