Customer Service Advisor - Part Time advertised by

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Pertemps Gloucester

Contact Information:
Pertemps Gloucester
Unit A4
Elmbridge Court Business Park
Cheltenham Road East

Tel: 01452 507500


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Customer Service Advisor - Part Time

Barnwood, Gloucester/Remote

Do you have Call Centre/Customer Service Advisor experience?

Or even an excellent customer service background accompanied with strong computer skills?

Pertemps are recruiting on behalf of Lloyds Banking Group for multiple Customer Service Advisors.

Lloyds Banking Group has a record of supporting customers, communities, and businesses for over 320 years, and this could be your chance to be a part of the bank's exciting future.

The roles available are within the pensions division, where you will help customers ensure they can be financially secure for later on in life and towards retirement.

Within pensions the primary focus is both customers and colleagues. The division is passionate about making a difference whilst keeping the customer at the heart of everything it does. The division strives to improve customer experience, simplifying the business and making pensions a great place to work for its colleagues

This role will be a mixture of working from the office and from home!
You will be offered a permanent contract with a pay rate of around £11.40 dependent on experience.

You will work a 25-hour week. Working patterns are Monday – Friday. Shifts between 08:00-18:00 (shifts rota confirmed in advance)

In your role as the Customer Service Advisor, you will be responsible for:
• Telephony-based tasks to service customer queries
• Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels.
• Dealing with customer data ethically and in accordance with the FSA (Financial Services Authority) requirements.
• Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.
• Be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.

Key Skills required for this role are:

• Excellent communication skills (both verbal and written)
• Excellent customer service and administrative skills
• Attention to detail is key
• Ability to embrace 'in the moment' coaching to develop your skills and knowledge
• Adaptable to change and willing to embrace new ideas

Additional Benefits Include:

• Paid training (the training will be held in the office initially, until equipment is provided; remote training will be held afterwards until the completion of training period – 6 weeks)
• Great rates of pay
• Onsite parking
• Potential for contract extension or a permanent position
• The opportunity to work with some of the most influential and experienced managers in the banking industry

If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK

This is an excellent opportunity join an amazing company during a key period!


Please contact Ellis Mears at the Gloucester Pertemps Branch for full details!

Salary: 11.40

Hours Per Week: 25

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