Prescription Advisor - Part Time advertised by

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Hadwen Health

Contact Information:
Hadwen Health
Glevum Way

Tel: 01452 529933

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Prescription Advisor - Part Time


We are seeking to recruit a friendly, enthusiastic, and self-motivated individual to join our professional and supportive team at our Glevum Way Surgery in Abbeydale, Gloucester.

The role involves the administration and issue of electronic and paper prescriptions, working to agreed procedures, protocols, and timescales. Contracted hours will be 18 hours per week worked over three days (Tue 8am-4pm (1 hour lunch), Thu midday-6pm, Fri 11am-4pm).  Ideally you will also need to have the flexibility to be able to cover additional hours when the other Prescription Advisors are absent.

Starting salary will be £9.18 per hour and this will be subject to an annual increase after a six month probationary period.

We are a large medical practice in Abbeydale, Gloucester and offer a supportive, well-managed, working environment and a happy and functional practice team and have received an extremely positive CQC inspection. We have also moved into a new £5M building that will help us to meet the future clinical needs of our patient population. The role attracts job security, a generous holiday allowance and membership of the renowned NHS Pension scheme.

For further details on the vacancy, to arrange an informal visit to the Practice, or to apply, please contact Ruth Marshall, by email by clicking on Apply Now, enclosing a copy of your CV.

All applications will be acknowledged on receipt, however if you have not then been subsequently invited for interview by the 17th May 2021, then you have not been successful with your application on this occasion.




Prescription Team Structure:

Patient Services Manager

Pharmacy Technician

Prescription Advisers

Job Summary:

 All patients’ enquiries are handled efficiently and confidentially.

 Filing, record keeping and the distribution of documents are undertaken efficiently and promptly

 Ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, reporting/liaising with the Pharmacy Technician.

Job Responsibilities:

 To issue all repeat prescriptions both paper and electronic as requested by patients

 Ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, reporting/liaising with the Pharmacy Technician.

 Have a full understanding of the prescription process within Vision including the online system
 Assist patients to use the online system with regard to signing up and ordering prescriptions
 Deal with on line prescription requests
 Liaise with GPs/Clinicians on prescription queries
 With the consent of a GP reissue certain medications (An exhaustive list of medications allowed will be issued by the team will be given by the GP’s and updated on a regular basis)
 Update the list of medications as above electronically in conjunction with the GP responsible for prescribing within the practice
 Liaise with Nursing/Residential homes on prescription queries
 Liaise with community pharmacies on prescription queries
 Ensure that all paper prescriptions are filed in the appropriate place for collection by patients and or pharmacies
 Ensure prescriptions are logged out to pharmacies on the clinical system when collected
 Send prescriptions to patients who have sent SAE’s and ensure this is indicated on the patient notes
 Ensure that any prescriptions which are reprinted for any reason are logged in the appropriate file explaining the reason for the reprint
 Ensure reauthorisations are allocated to appropriate clinicians and in appropriate amounts both manual and electronic reauthorisations (ie, no more than 10 per session)
 Document any significant events in relation to prescriptions
 Carry out specific prescribing audits as appropriate

.Information Technology:

 Have a working knowledge of repeat prescription system

 Have a working knowledge of all office equipment including the MFD

 Liaise with IT Manager/Team and report any problems


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.  They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

 In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.
 Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health and Safety Policy, to include:

 Using personal security systems within the workplace according to practice guidelines
 Ensuring that all non public areas remain secure at all times
 Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
 Making effective use of training to update knowledge and skills
 Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
 Reporting potential risks identified

Equality and Diversity:

The post-holder with support the equality, diversity and rights of patients, carers and colleagues to include:

 Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
 Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
 Behaving in a manner which is welcoming to and of the individual, is non-judgmental and which respects their circumstances, feelings, priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

 Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
 Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
 Attending monthly meetings during Clinical Governance sessions


The post-holder will strive to maintain quality within the practice, and will:

 Alert team leaders/Patient Services Manager to issues of quality and risk
 Assess own performance and take accountability for actions, either directly or under supervision
 Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions of ways to improve and enhance the team’s performance
 Work effectively with individuals in other agencies to meet patients needs
 Effectively manage own time, workload and resources


The post-holder should recognise the importance of effective communication within the team and will strive to:

 Communicate effectively with other team members
 Communicate effectively with patients and carers
 Recognise people’s needs for alternative methods of communication and respond accordingly

Any other tasks as directed by the Patient Services Manager from time to time, these may vary from time to time to fulfil the requirements and needs of the Practice.




Closing date for applications: 12th May 2021 Interview date – afternoon of 18th May 2021 Start date – Asap after interview

Salary: £9.18 per hour

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