Licence Support Advisor advertised by

Job Details

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Canal and River Trust

Contact Information:
Canal and River Trust
Canal & River Trust
The Dock Office
Commercial Road

Tel: 0303 040 4040

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Licence Support Advisor


About Us

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales,
because we believe that life is better by water. Every role across the Trust plays its part in transforming
our canals and rivers into spaces where local people want to spend time and feel better, bringing
wellbeing benefits to millions.

The Licence Support Advisor is an office-based role responsible for high level of customer contact
around the early stages of the evasion and noncompliance processes. You will ensure a consistent
approach is adopted throughout the Trust processes and provide administrative support to the wider

Location & Coverage

The role will be based working from home, with the allocation of a nearby Hub for collaborative working
in Birmingham, Hatton, or Gloucester.

This is a regional role but there will be an expectation that the successful candidate will be able travel
to attend meetings or occasional fieldwork throughout the regional waterway network.

See our network here

About the role

• Review data, liaise with other colleagues and, where necessary initiate customer contact in line
with agreed processes to minimise licence evasion and noncompliance with licensing terms
and conditions.
• Ongoing recording, monitoring and progression of cases, ensuring they are escalated where
necessary in line with the agreed processes.
• Communicate effectively with a wide variety of customers, colleagues, and other stakeholders
on often very complex issues. This will predominantly involve using both written and verbal
communication skills but can involve face to face meetings.
• Support early identification of potential vulnerabilities, equalities issues and other factors which
may affect compliance and ensure these are progressed in accordance with the Trust’s
processes and where necessary working with external support agencies (e.g., Waterway
• Provide data to support management reporting required for the effective and efficient
management of the team.
• Provide effective and efficient support to the team including the purchase and management of
equipment including bikes, PPE, and uniform, raising orders / invoices in line with the defined
• Contribute to the continual improvement of processes and policies used and support the
identification of key areas which can help improve the effectiveness and efficiency of the team.

Skills & Experience

• Working with customers where a structured approach is required preferably in an environment
which deals with often difficult, complex, and sensitive issues.
• Competent awareness and understanding of relevant Acts, Bye Laws and licensing terms and
conditions, affecting Canal & River Trust.
• Computer literacy, including knowledge of appropriate business software and systems.
• A basic knowledge of the requirements of the Data Protection Act and Equality Act would be
• Effective communicator, both verbally and in writing with a wide variety of internal and external
• Able to work under own initiative, attention to detail and ability to deliver results in challenging
• Excellent team working skills, a logical thinker with a positive ‘can do’ attitude.
• Driving license preferable.

To Apply:

Click on Apply Now and follow the process - complete the application form & upload
current CV.

If you have any questions about the role, please contact

We are currently conducting our interview processes virtually as we continue to respect and follow
necessary social distancing guidance to protect our team and our candidates. You may be invited to a
face-to-face further stage interview which will always be conducted following strict social distancing

What We Offer

At the Trust we care passionately for our waterways, and as importantly, for those who look after and
use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and
ways of working which enhances what we do as a Trust.

In addition to your annual salary of £22,760, we are offering a competitive contributory DC Pension
scheme arrangement, and numerous other employee benefits, including several salary sacrifice
benefits. Further details can be found here (

We are striving to represent the diverse communities that we are a part of. All applicants will be treated
on the basis of their merits, skills and abilities and solely by being assessed against the requirements
for the job.

Find out more about the work we do on our website

Salary: £22,760pa

Apply Now

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