Service Manager advertised by GlosJobs.co.uk

Job Details

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Emerging Futures

Contact Information:
Emerging Futures
St James House
St James Street
Accrington
Lancashire
BB5 1LX

Tel: 03330 012 4714

Click here to see all adverts from Emerging Futures

If you would like to discuss the role in more detail, please contact Hayden Duncan – Managing Director on 07720 824571 or James McDermott on 07592 503766.

If you have reason to believe this job is out of date, please let us know.

This job has now expired. Please do not apply for this position.

Service Manager

Gloucestershire

Emerging Futures greatest resource is its people, so we also offer our employees generous annual leave, pension and other benefits.

Emerging Futures are looking to recruit an exceptional and experienced operational manager who has a proven track record in managing front-line substance misuse recovery and housing services.
As a member of the Senior Management Team, you will oversee, shape and develop our services across Gloucestershire.

You will be responsible for our contract with Change Grow Live, developing a Recovery Coaching model and delivering part of the Foundations of Recovery behaviour change programme. You will also be managing two of our Housing Related Support Services that are informed by both harm reduction and ‘Housing First’ principles.

You will create a culture to support the ethos of the organisation and provide values based, clear
and passion driven operational leadership to your teams.

Emerging Future’s work has a measurable impact on people’s lives and strengthens communities.  We reduce the demand for health and social care services, including Primary Care, Hospital Care, Community and Mental Health Services. 

Our Passion Statement

At Emerging Futures, we believe that everyone has the potential to change, grow and learn and to achieve the best they can in everything they do. We know it takes courage and commitment to change, which is why we have a passion statement, rather than a mission statement.

To us, being passionate means:

• celebrating success and achievement
• creative and daring enough to innovate
• determined to persist when things get tough
• brave enough to say when something isn’t good enough
• humble enough to accept and learn from criticism
• willing to take responsibility for making things better

Above all, being passionate means having the desire to nurture, facilitate and empower others to reach out with hope to achieve their full potential.

This job is for you if…

• You are someone who is committed to our passion statement and shares in our belief in the inherent capacity and potential of all individuals, and that empowering individuals to support each other leads to positive change; not only for themselves, but also for their communities.
• You are passionate about recovery and an advocate of asset-based, collaborative working practices from first point of contact, with a long-term vision to create hubs for sustained community development. 
• You are fun, approachable, energetic, confident, warm, empathetic, ambitious, flexible, resilient, discreet, organised and professional.
• You are able to demonstrate that your personal ethos and work ethic mirrors the values of EF.

What you will be doing

• Providing strong, visible operational leadership and direct line management to the teams responsible for the delivery of the Gloucestershire contracts.
• Coaching, supporting, training and supervising your teams to enable them to grow and reach their fullest potential.
• Delivering a harm reduction approach, facilitating Asset Based Community Development and developing access to mutual aid and recovery support.
• Strengthening external partnerships with community agencies and resources, including other supported housing providers and treatment agencies.
• Acting as an ambassador and regional lead for the voice of people in recovery, networking widely to build new and existing relationships.
• Ensuring the services, you are responsible for fulfil their contractual, responsibilities.
• Managing and monitoring the service budgets, ensuring monthly reporting of spend against budget.
• Implementing systems to collate, monitor and report data accurately and in a timely manner.
• Leading on Information Governance across your services, promoting, facilitating and developing audit and the management of risk.

Some of the skills, knowledge and experience you will have

• A passion about recovery and an advocate of asset-based, collaborative working practices from first point of contact to sustained community development and independence.
• Degree level qualification OR equivalent experience gained to demonstrate ability.
• Experience of managing adult social care services within the third or public sector.
• Experience of developing partnerships and working collaboratively with other organisations.
• A keen and comprehensive awareness of current recovery orientated systems and interventions, understanding specific ways to support staff with lived experience.
• Excellent leadership and line management skills and the ability to enthuse, motivate and develop teams.
• Fun, approachable, energetic, confident, warm, creative, empathetic, determined, ambitious, flexible, resilient, discreet, organised and professional.
• A flexible attitude towards your work and a knowledge of local services and geography in Gloucestershire.
• Full driving licence and access to a car.

Document: Job Description and Person Specification
Job Title: Service Manager
Project Base: Emerging Futures, Gloucester
Hours & Salary: 37.5 hours – circa £35-38k
Accountable to: Managing Director
Job Summary:

The Service Manager will be an experienced operational manager who has a proven track record in managing front-line substance misuse, recovery and housing services.

As a member of the Senior Management Team, you will oversee, shape and develop our services across Gloucestershire.

You will be responsible for our contract with Change Grow Live, developing a Recovery Coaching model and delivering the Foundations of Recovery behaviour change programme.

You will also be responsible for managing two of our Housing Related Support Services that are informed by both harm reduction and ‘Housing First’ principles.

You will have responsibility for planning, delivering and monitoring services, working with those who are socially marginalised, stigmatised and have a lack of social support but who have begun a journey of change, recovery and rehabilitation.

You will create a culture to support the ethos of the organisation and provide values based, clear and passion driven operational leadership to your teams. 

Values:

At Emerging Futures, we believe that everyone has the potential to change, grow and learn and achieve the best they can in everything they do.
We know it takes courage and commitment to change, which is why we have a passion statement, rather than a mission statement.

Being passionate means being:

• celebrating success and achievement
• creative and daring enough to innovate
• determined to persist when things get tough
• brave enough to say when something isn’t good enough
• humble enough to accept and learn from criticism
• willing to take responsibility for making things better

Above all, being passionate means having the desire to nurture, facilitate and empower others to reach out with hope to achieve their full potential.

You will be someone who is committed to our passion statement and that shares in our belief in the inherent capacity and potential of all individuals, and that empowering individuals to support each other leads to positive change; not only for themselves, but also for their communities.

Principal Duties and Responsibilities

Leadership and Staff Management

1. To provide strong, visible operational leadership and direct line management to the teams responsible for the delivery of the Gloucestershire contracts.

2. To ensure services are safely managed in line with the contract and key deliverables.

3. Hold managerial responsibility for the staff within your services to ensure a skill mix and ensure robust systems are in place for general and clinical supervision.

4. To ensure services and activities are co-ordinated, efficiently managed and financial and human resources are maximised to ensure colleagues feel valued and able to work effectively.

5. To provide coaching, wellbeing support, training and supervision to enable your teams to deliver their roles, grow and reach their fullest potential.

6. To ensure there are clear lines of accountability and responsibility across the team which foster and maintain effective working relationships for the organisation

7. To facilitate access to Mutual Aid, Asset Based Community Development and on-going Recovery Support

8. To manage all employee relations issues within your service area and support the recruitment, induction and training of staff, creating employment progression opportunities across the organisation.

Communication, Representation and Engagement

1. To ensure the profile of EF is raised at every opportunity and that examples of good practice are shared with the widest possible audience, including local employers, communities and recovery communities.

2. To support the Senior Management Team to maintain and strengthen external partnerships with community agencies and resources, including abstinent-based supported housing providers and treatment agencies.

3. To manage internal communications to ensure that EF’s values are lived day-to- day, and potential for sharing and learning is maximised across the organisation.

4. Ensure your services are promoted through a variety of communications, marketing and media sources and platforms.

5. In conjunction with the Senior Management Team, oversee the development and delivery of EF’s programmes, participate in on-going community resource mapping and asset-based community development.

6. To act as an ambassador and regional lead for the voice of people in recovery, networking widely to build new and existing strategic relationships (corporate, statutory and third sector).

Governance, Legal, Facilities and Risk

1. To ensure the services you are responsible for fulfil their contractual, statutory and regulatory responsibilities and maintain a proactive relationship with the Senior Management Team and external stakeholders/commissioners.

2. To ensure all EF’s risk management and quality assurance policies are implemented and staff (paid and unpaid) understand and adhere to EF’s policies and procedures.

3. To ensure the safety of all staff, tenants and service users and maintain awareness of risks and changes in the working environment and contribute to the maintenance and monitoring of health and safety and security policies, systems and protocols.

4. Within a delegated portfolio of services, ensure the effective implementation and compliance of serious untoward incident reporting in line with policy and procedures, carrying out investigations and implementing lessons learned.

5. Deal with issues and complaints raised by complying with EF’s complaints processes.

6. Promote and ensure adherence to Equality of Opportunity policies and anti-discriminatory practice, demonstrating EF’s commitment to valuing diversity.

7. Lead on Information Governance across your services, ensuring all staff understand and are actively involved in all aspects of governance and promote, facilitate and direct the development of audit and the management of risk.

Finance

1. To co-produce an annual service budget with the Managing Director to ensure the sound financial management of the budgets for the Gloucestershire services.

2. To be responsible and accountable for the service budgets within your area of responsibility, ensuring monthly reporting of spend against budget.

3. To be responsible for the overall financial management of petty cash, systems, rent collection and housing benefit payments.

4. To take appropriate steps to manage any financial risks that could impact on your services, staff and the overall organisation.

Business Development

1. In conjunction with the Managing Director and National Business Development Manager, actively participate in developing all opportunities for service diversity, income generation and enable Emerging Futures to increase their overall service provision. 

2. To contribute to the content and presentation of tenders, bids and grant funding applications as required, working closely with the National Business Development Manager.

Service Delivery & Performance

1. Work collaboratively with partners and commissioners to ensure service users are given maximum access to recovery interventions across the Gloucestershire services.

2. Ensure the implementation of all EF’s specific and lead contractor policies.

3. Ensure systems are in place to collate, monitor and report data required by commissioners and lead provider organisations, ensuring performance data, activity, opportunities and interventions are collated, recorded and reported accurately and in a timely manner and attend performance meetings as required.

4. Ensure Gloucestershire services are accurately reporting through the relevant systems, INFORM and/or CRIIS.

5. Empower your teams to capture data which evidences quality across the organisation. 

6. Ensure all staff are aware of expectations and targets, offering support and guidance when necessary.

7. Regularly report all evidence, achievements and concerns to the Managing Director.

8. Promote and encourage the utilisation of volunteers and coaching opportunities across Gloucestershire.

9. Liaison with Housing Services to ensure benefit claims are submitted and processed efficiently and effectively.

10. Implement and manage systems to ensure residents are safe, meaningfully engaged and moving forward in their lives.

11. Promote and support the wider implementation of Housing First and Psychologically Informed environments across Gloucestershire.

Other

1. You will be required to work flexibly from varying operational sites as required and agreed with line manager.

2. A willingness to work some evenings/weekends as required.

3. Commitment to continued personal development, maintaining an up-to-date knowledge of developments across the field, legislation and practice relevant to the service user group.

Generic Duties & Responsibilities
Confidentiality

Service user, volunteer and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.
Code of Conduct
All staff are expected to adhere to all EF’s policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.
Privacy & Dignity
Staff should respect service user/family/carer’s diversity, cultural needs and privacy.
Safeguarding
All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families and carers, you have a duty to ensure you are familiar with safeguarding policies, attend training for safeguarding and know who to contact if you have concerns about an adult or child’s welfare.
Health & Safety
Emerging Futures has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management

Person Specification

Job Title:  Service Manager

Education & Experience
ESSENTIAL 

  • Degree level qualification or equivalent experience gained to demonstrate ability.
  • Experience of managing adult social care services within the third or public sector.
  • Experience of managing contracts, service agreements and performance monitoring systems, using data collection systems and translating data output into meaningful, clear information.
  • Experience of managing, developing and supporting staff in a challenging and demanding environment.
  • Experience in managing services in line with budgetary constraints and resources.
  • Experience of supporting individuals to initiate and sustain long term recovery in the community.
  • Experience of delivering group-work and training.
  • Experience of developing partnerships and working collaboratively with other organisations.

DESIRABLE

  • Management or equivalent qualification.
  • Experience of managing substance misuse and/or housing services.
  • Experience of establishing and developing self-sustaining, abstinence based, recovery and harm reduction focused communities.
  • Experience of motivating and inspiring unpaid staff and establishing the values-based training and support they require to flourish both professionally and in their personal recovery journey. 
  • Experience of manging outreach and/or community development services.

Knowledge, Skills & Abilities

ESSENTIAL 

  • Keen and comprehensive awareness of current recovery orientated systems and interventions, understanding specific ways to support staff with lived experience.
  • A comprehensive understanding of community resources, mutual aid and the concept of in-reach and active partnership working.
  • Ability to facilitate qualitative reporting on service performance, enabling EF to document the narrative of its and its service users’ success and journey.
  • Excellent leadership and line management skills and the ability to enthuse, motivate and develop a small team to deliver results.
  • Excellent all-round communication skills and relationship management abilities.
  • Ability to meet targets and deadlines within financial constraints and limited resources.
  • Excellent skills and demonstrable experience in report writing and incident reporting.
  • Ability to delegate effectively, manage and supervise staff and/or volunteers.
  • Effectiveness in providing timely support to management committee or trustee board.
  • Ability to work in a solution focused way and to challenge effectively.

DESIRABLE

  • Commitment and ability to assertively link individuals to diverse forms of mutual aid including SMART, 12 Step, faith based and families.

Attributes & Strengths

ESSENTIAL 

  • Passionate about recovery and an advocate of asset-based, collaborative working practices from first point of contact with a long-term vision to create hubs for sustained community development. 
  • Commitment to the aims and ethos of EF and a desire to bring about positive change in the lives of people in recovery.
  • Fun, approachable, energetic, confident, , warm, creative, empathetic, determined, ambitious, flexible, resilient, discreet, organised and professional.
  • Able to demonstrate that your personal ethos and work ethic mirrors the values of EF. 

Other

DESIRABLE

  • Commitment to support EF’s passion statement values.
  • Flexible working.
  • Knowledge of local services and geography in Gloucestershire.
  • Full driving licence and access to a car.
  • You are able to obtain an enhanced DBS certification upon appointment.

DESIRABLE

  • Experience of mindfulness practice.
  • Experience of fund raising, and social enterprise start up.

How to apply

If you are interested in applying for this new and exciting role within Emerging Futures, please send your CV along with a covering letter detailing why you are suitable for the role to Victoria Duncan, Housing & Finance Administrator. Email – by clicking on Apply Now.

If you would like to discuss the role in more detail, please see the details on the right of this advert.

Closing date for applications: 5pm on Wednesday 19th February 2020. Anticipated interview dates are the 2nd and/or 3rd March 2020.

Salary: £35,000-£38,000 per annum

Hours Per Week: Permanent, full time post (37.5 hours per week)

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