Care Co-ordinator advertised by

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Contact Information:
Cheltenham Peripheral Primary Care Network
Leckhampton Surgery
17 Moorend Park Road
GL53 0LA

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Care Co-ordinator


Cheltenham Peripheral Primary Care Network (NHS)

Job Overview

Cheltenham Peripheral Primary Care Network is looking to recruit a care co-ordinator to work within
our social prescribing team. The existing team comprises 2 full-time social prescribing link workers
(SPLW’s) and a full-time care co-ordinator. Additional help is required to respond to an increasing
workload from our 5 GP practices. This role is advertised as full or part-time with a minimum
commitment of 18.75 hours (2.5 days) a week.

The Network has 5 practices. These are located on the edge of Cheltenham in Charlton Kings,
Leckhampton, Bishops Cleeve and Winchcombe. Your time will be shared between the 5 practices.

Whilst there will be an expectation that you would visit these locations regularly there will also be
flexibility to work from home. A full driving licence and use of a car is essential.

The Role

We are a progressive Network taking a holistic and integrated approach to the health and wellbeing of
our patients. The successful candidate will give time and expertise to support our patients, particularly
the frail/elderly and those with long-term conditions. You will work alongside our SPLW’s focussing on
the delivery of personalised care to reflect the PCN priorities. This role will be an integral part of the
PCN’s multidisciplinary team to provide an all-encompassing approach to personalised care.

Your line manager will be our Lead SPLW who in turn reports to the Network's Deputy Clinical Director.

Job Description

  • Be part of the Social Prescribing team, triaging and allocating referrals from GP’s, nurses and other practice staff, as required
  • Provide personalised support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their own health outcomes.
  • Be an active part of our Population Health Management programme to work with an identified cohort of patients to deliver personalised care on a proactive basis.
  • Support patients to take up training and employment opportunities and to access the appropriate benefits where eligible.
  • Provide co-ordination and navigation for patients , their families and their carers across health and care services, working closely with the SPLW’s and other primary care professionals
  • Managing and prioritising your own caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer patients back to other health professionals/agencies, when their needs are beyond the scope of the Care Co-ordinator e.g. when there is a mental health need requiring a qualified practitioner.
  • Support the co-ordination and delivery of MDTs within the PCN.Connecting individuals to appropriate local community groups and statutory services as necessary.


  • Compassion. You have the ability and personality to work sensitively in difficult emotional circumstances with empathy, respect and understanding.
  • An ability to listen, empathise with people and provide person centred support in a non-judgemental way.
  • Able to support people in a way that inspires trust and confidence.
  • Ability to work flexibly and enthusiastically within a team or on your own initiative.
  • Good communicator, both written and oral.
  • Organised. Able to plan, prioritise and implement tasks to meet deadlines.
  • Good administration and IT skills covering Microsoft Office, Microsoft Teams, data input and reporting.


a) Essential

  • Experience of supporting and signposting patients/clients, their families and carers in a related role including unpaid work.
  • Understanding of the wider determinants of health, including social, economic and environmental factors and their impact in communities, individuals, their families and carers
  • Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
  • Experience of data collection and analysis, using tools to measure the impact of services.
  • Experience working as a proactive member of a Multi-Disciplinary Team (MDT)

b) Desirable

  • Experience of personalised care approach, focussing on ‘What Matters to me’
  • Experience of working in health, social care or other support roles including direct contact
  • with patients/clients, families or carers.
  • Knowledge of how the NHS works, including primary care and PCNs,


a) Essential

  • NVQ Level 3 or Equivalent.
  • Demonstrable commitment to continued professional and personal development.

b) Desirable

  • Training in motivational coaching and interviewing or equivalent experience.


Applications should include a covering letter and CV, to be addressed to Nick House, Business Manager, Cheltenham Peripheral Primary Care Network.

Closing date for applications: 12 Noon Thursday 9th September 2021. Interviews will be held on Friday 17th September 2021.

Salary: £21,000 to £23,000 F/T (pro rata for P/T) plus NHS Pension

Hours Per Week: Full or Part Time

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