Customer Service Advisor advertised by GlosJobs.co.uk

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GB Accountancy

Contact Information:
GB Accountancy
Cheltenham Office Park
Hatherley Lane
Gloucestershire
GL51 6SH

Tel: 01452 412999

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Customer Service Advisor - JO218

Cheltenham

Customer Service Advisor


£18,000


Cheltenham



Our progressive and dynamic client, who provide expert advice to educational bodies, is looking for a Customer Service Advisor to join them on a full-time, permanent basis.


The successful Customer Service Advisor will be working for a national group, providing an excellent service to those who require your assistance. The Customer Service Advisor will be joining a lively, friendly and supportive team, where the work is interesting and will give you the chance to enhance your skillset.



Responsibilities:



  • Develop the knowledge of overseas qualifications

  • Advise individuals regarding international qualification recognition and comparison

  • Maintain a professional and supportive enquiry service

  • Provide telephone advise, messaging and live chat

  • Conduct a varied range of administrative tasks



Skills/ Experience:



  • A level 3 qualification holder (A-level, level 3 NVQ or level 3 National Diploma)

  • Passionate about providing excellent customer service

  • Confident and experienced dealing with customer calls and messages within a call centre or office environment

  • Professional and able to remain calm under pressure



Benefits:



  • Generous company pension scheme

  • Life assurance x3 basic salary (for members of the pension scheme)

  • Bupa private health care scheme with employee contribution

  • Employee assistance programme

  • Career development opportunities

Salary: Up to £18000 per annum

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