Front of House Volunteer advertised by GlosJobs.co.uk

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Holst Birthplace Museum

Contact Information:
Holst Birthplace Museum
4 Clarence Road
Cheltenham
Gloucestershire
GL52 2AY

Tel: 01242 524846

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Front of House Volunteer

Cheltenham

Reporting to:  Volunteer Trustee, Learning & Admin Coordinator & Curator

Purpose of Role: 

To work as part of the Volunteer team at Holst Victorian House (HVH) welcoming visitors and other Museum users, ensuring each person has an enjoyable, informative and positive experience.

Anticipated Time Contribution: 

The Museum expects FoH Volunteers to be able to carry out at least one FoH duty (3 ½ hours) each fortnight when the Museum is open.

Duties:
Volunteers are required to:

  • (Morning shift) To prepare the Museum for visitors as necessary and set up the till. 
  • (Afternoon shift) To cash up the till and close the Museum ready for locking.
  • Receive all visitors and other Museum users with a warm and friendly welcome.
  • Explain admission charges and take any payment, operating the till and card machine efficiently.
  • Briefly introduce the Museum to visitors and answer any questions about the Museum whenever possible.
  • Answer the telephone and take any messages.
  • Sell events tickets and items from the Museum Shop and process payments accordingly.
  • Perform routine housekeeping tasks as required.
  • Carry out other reasonable tasks as requested by the Curator, Learning Coordinator or Volunteer Coordinator.

Skills: 
Volunteers need to have:

  • Good people skills - a friendly, helpful manner when talking to the public, and to be sensitive to visitors' needs.
  • An active interest in the Museum and its Collection.
  • A willingness to work as part of a team and be adaptable and flexible.
  • A tidy appearance and a reasonable level of fitness (e.g. able to climb stairs).
  • A willingness to develop new skills and meet new people.

Benefits:
Volunteers will:

  • Become a Member of the Holst Birthplace Trust (as a Volunteer Member) enjoying all the benefits this membership brings.
  • Have the chance to learn new skills and make new friends. 

Training and Support: 
Volunteers will receive:

  • A full induction to volunteering at the Museum, including access to the Volunteers' Handbook and Museum policies and procedures.
  • Training in all aspects of FoH volunteering, including 'on-the-job’ training with experienced FoH Volunteers.
  • The opportunity of attending 'refresher' training and training related to new procedures or equipment.
  • Regular Briefings and group discussions relating to their role as a FoH Volunteer.
  • Support from the Volunteer Coordinator with solving any problems they may experience in their volunteering at the Museum.

Please click on Apply Now and email your CV and covering letter.

Salary: UNPAID

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