Case Handler advertised by

Job Details

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i2i Recruitment Consultancy

Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
GL53 0AN

Tel: 01242771021

Click here to see all adverts from i2i Recruitment Consultancy

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This job has now expired. Please do not apply for this position.

Case Handler - RLS


Case Handler
£19,460 up to £23,700 with their fantastic progression scheme
Full time, permanent
Various opportunities available – become part of a growing team

My client is looking to recruit for a case handler to join their successful, growing company in Gloucester. You will work within a dynamic team, supporting their customers in a timely manner. You will be able to understand the customers needs and assist in an appropriate way. The ideal candidate will be looking for a career that offers growth within an exciting new opportunity and be passionate about delivering great customer service

The role
• Responsible for managing your own caseload
• Offer exceptional customer service throughout everything you do
• Process correspondence and ensure all workflow activity is completed effectively
• Provide effective internal and external communications
• Ensure cases are handled in the correct technical manner
• Deal with enquiries, understanding the customer’s needs, and providing guidance that is best suited to their requirements

Essential criteria
• Previous experience in customer service required from any sector, to include retail, hospitality or commercial industry
• Strong communicator both written and verbally
• Ability to build relationships with customers
• Work effectively and in an organised manner both independently and as part of a team
• Ability to listen to the requirements of clients and identify and match their needs
• Have a positive, enthusiastic, and proactive approach
• Offer a high standard of customer service

• Full training provided
• Annual salary review
• Discretionary annual bonus based on personal and company performance
• Opportunities for progression and growth within the company
• Competitive pension scheme and further comprehensive benefits

Please contact Rebecca at i2i Recruitment for IMMEDIATE consideration!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

Salary: £19,460 with a fantastic progression scheme

Hours Per Week: Full Time

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