Customer Service Advisor x10 advertised by GlosJobs.co.uk

Job Details

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Juice Recruitment

Contact Information:
Juice Recruitment
123 The Promenade
Cheltenham
Glos
GL50 1NW

Tel: 01242 210410

Email: claire@juicerecruitment.com

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Customer Service Advisor x10 - CB-CS/ST

Stroud

Juice Cheltenham is delighted to be working in partnership with Ecotricity on their search for x10 Customer Service Advisors, based in central Stroud.

Duties

  • Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact.
  • Manage and adhere to service level and resolution targets for assigned customers
  • To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
  • To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
  • Continuous improvement - Provide constructive feedback, contribute and support process improvements that will drive increased customer satisfaction striving to improve our customers journey with us.

Skills/Experience

  • Previous contact centre, retail or hospitality experience
  • The ability to deal with customers over the phone
  • Excellent communication skills
  • GCSE - Maths and English - Level C+

This is a fantastic opportunity, if you would like to find out more information, we would love to hear from you.

Salary: £19,000

Hours Per Week: 36.5

To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
 

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