Internal Sales Engineer

ID-(phone number removed)

My client is part of a larger company that are known within the industry for their work with pipeline equipment for steam, water and oil systems. They manufacture various equipment including valves, steam traps, actuators and heat exchange packages. Due to extensive growth, they are now Looking for an Internal Sales Engineer to join their sales team to work closely with external sales team and clients both new and existing.

Internal Sales Engineer

£28,000-£38,000 (DOE)

25 days holiday plus Bank Holidays, pension scheme, career progression

Role Overview

This key role is essential to the day-to-day operation of our sales office. The successful candidate will have:

• Mechanical aptitude and ability.
• Computer literacy (ERP & CRM systems).
• Commitment to providing excellent customer and colleague support.

Main objectives

• Internal sales through direct negotiation with customers.
• Costing and preparation of estimates and quotations.
• Sales order administration and expediting.
• Providing technical and commercial support.

Key Responsibilities

• Handle incoming customer telephone calls.
• Provide technical and commercial troubleshooting support.
• Prepare quotations based on customer enquiries, liaising with the manufacturing headquarters and suppliers as needed.
• Support the external sales team.
• Review and process customer purchase orders.
• Resolve technical queries.
• Communicate effectively with headquarters in Germany.
• Provide office cover during staff holidays or illness.
• Work effectively with computer-based systems (ERP & CRM).
• Undertake other related duties as required by the UK Managing Director.

Skills and Attributes

• Strong telephone sales and customer service skills, including effective questioning techniques.
• Ability to advise customers on technical solutions and explain available options.
• Competent IT skills, including Microsoft Office and general computing. Experience with AutoCAD is a plus but not essential.
• Ability to work independently and as part of a dynamic team.

Qualifications

• An engineering qualification or relevant technical experience is advantageous.
• Knowledge and experience with valves is beneficial.
• Familiarity with steam systems and applications is desirable but not essential

Training

• A comprehensive training program covering products, applications, computer systems, and sales processes will be provided.

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