CARE CO-ORDINATOR advertised by

Job Details

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Contact Information:
Cheltenham Peripheral Primary Care Network
Leckhampton Surgery
17 Moorend Park Road
GL53 0LA

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Cheltenham Peripheral Primary Care Network (PCN) is seeking a full-time Care Co-ordinator (CC) to support its elderly patient cohort across 5 GP practices located in Leckhampton, Charlton Kings Bishop’s Cleeve and Winchcombe. This is a new role in primary care.

We are a friendly and progressive PCN with a reputation of being at the forefront of care for our elderly population.


The person will report to the PCN’s Deputy Clinical Director who is a GP partner at one of the practices.

A key part of CC’s role  will be to work closely with the managers of the 7 local care homes located within our Network. Tasks will centre on the provision of organisational and administrative support for the 5 surgeries who are responsible for setting up Multi Disciplinary Teams (MDT’s) for each care home. These MDT’s are  being set up nationally to enhance the services provided to care homes.

In addition to the above, the CC will support the practices in co-ordinating the care arrangements for patients living at home. This will involve working alongside PCN’s Social Prescribing Link Worker, social care agencies and relatives.

In terms of place of work

For as long as the pandemic restrictions prevail the CC will work from home and meetings will be conducted remotely on Microsoft Teams. A lap top will be made available to do this.  Post COVID the person will continue to be home based but will spend time travelling between care home and practices.


a) Care Homes

• To liaise with care home managers to identify those residents who would benefit from having a review. Where appropriate to provide this information to the GP care home lead of each practice.
• To organise and  attend regular meetings of  Multi Disciplinary Teams (MDT’s) supporting each care home , ensuring that all necessary documentation is circulated in advance. Until further notice during the pandemic these meetings will be conducted on Microsoft Teams. To take minutes of meetings ensuring that actions are recorded and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions.
• To ensure that GP’s involvement in MDT meetings is kept to a bare minimum with their time focussed on urgent reviews.
• To foster good communication between care home managers and all members of the MDT.

b) Practices (patients living at home)

• To maintain and develop engagement with GP’s, our Social Prescribing Link Worker, nurses and all other practice staff .
• To liaise with multi agencies to coordinate pathways of care for patients.
• To ensure that patients have good quality information to enable them make choices about their care
• To maintain regular and consistent communication with the patient, referrer and wider care 
system regarding patient progress and any complications or guidance
• To comply with all policies and procedures ensuring that individual's and carers' information
remains confidential

c) General

• To assist with the Networks  formeeting early cancer diagnosisamong elderly patients.
• To provide accurate and timely performance reporting within the agreed framework
• To comply with all policies and procedures ensuring that individual's and carers' information remains confidential
• To manage a proper handover of care between different settings  including the mutual transfer of all communications and patient notes.
• To collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans


We are looking to employ a candidate with 2  years plus operational experience in an elderly care environment. Other candidates from another care background will be considered. The person will possess strong administrative and communication skills (written and verbal) and be familiar with preparing care plans and liaising with a broad range of health care professionals. A full driving licence and use of a car are essential.



• Educated to GCSE level or equivalent
• Evidence of consistent pattern of learning from education, training and experience
• Passed training requirements as outlined by the Personalised Care Institute, or willing to undertake such training.


• Ability to record accurate clinical notes
• Excellent communication skills, written and oral.
• IT skills , preferably familiarity with EXCEL, Office and  Outlook.
• Effective time management,  a good planner and organiser.
• Ability to work with equal effectiveness as a team member and autonomously
• Problem solver and analytical
• Understanding of the audit process
• Understanding of clinical risk management.


• Experience of working collaboratively with GPs, healthcare providers and patients  within the care home sector.
• Knowledge of long term health conditions and how to utilise decision aids to assist patients.
• Familiarity with using healthcare systems such as EMIS and SystmOne  (preferable)
• Data entry and collation, maintaining confidentiality at all times
• Awareness of Adult Safeguarding issues


A CV and a covering letter should be sent by email to Nick House, Business Manager of Cheltenham Peripheral PCN by clicking on Apply Now or via the address in the contact details.

Salary: £23,000 pa + NHS Pension

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