Patient Advisor x 2 Part Time advertised by

Job Details

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Cleevelands Medical Centre

Contact Information:
Cleevelands Medical Centre
Sapphire Road
Bishops Cleeve
GL52 7YU

Tel: 01242 903605

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Patient Advisor x 2 Part Time - A1929-21-6527


Job overview

Cleevelands Medical Centre is a high-performing general practice and has an exciting opportunity for two part-time Patient Advisors join our dynamic team. These are both permanent positions and will be well suited for anyone who is looking to work in the general practice environment and to gain hands-on experience in a thriving and supportive workplace. Each contract is for 18 hours a week with the need to provide some additional occasional cover when required. The working pattern is likely to be:

Post one

  • Tuesday 12.30 18.30
  • Wednesday 08.00 14.00
  • Friday 08.00 14.00

Post two

  • Tuesday 12.30 18.30
  • Thursday 08.00 14.00
  • Friday 12.30 18.30

Main duties of the job

This opportunity would be particularly suited to someone who has experience of communicating with the public by telephone. A majority of you work will involve communicating with our patients by telephone and using information technology. You will also be responsible for undertaking a wide range of reception and administrative duties and providing general support to our multidisciplinary team. Other duties will include greeting and directing patients, managing appointments, dealing with prescription enquiries and assisting patients as required.

Although previous experience of working in the NHS would be advantageous, we are prepared to develop the right person. As a relatively small team, we are looking for someone who has lots of enthusiasm, a cheery disposition and is highly motivated. It is essential that you are a strong team player. You will need to have a good telephone manner and to be confident using a computer to apply for this position.

About us

The successful candidates will become an integral member of our administration team which consists of 18 mostly part-time staff. Our administration team works very closely with our clinical teams to provide the highest standard of care and treatment to a patient list size of over 11,400 patients in the Bishops Cleeve and north Cheltenham area. We are located in a new purpose built medical centre which offers some of the best working conditions in the area.

Job description

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. A significant proportion of your time will be spent dealing with telephone enquiries and working on a computer. Other duties can include but are not limited to, greeting and directing patients, making appointments, dealing with prescriptions and assisting patients as required.

Main duties and responsibilities

  • Making appointments and dealing with telephone enquiries
  • Providing, accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery
  • Providing an efficient and friendly reception service for all patients and visitors to our surgery

Specific duties

  • Administration
  • Providing general administrative support to the clinical team
  • Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying
  • Retrieving and filing records as required
  • Scanning and linking consultant letters and test results to patient records
  • Booking appointments for patient recalls and updating the patient records appropriately
  • Ensuring correspondence, reports and results are filed appropriately
  • Arranging emergency and urgent patient transport when requested by a GP


  • Dealing with all general enquiries and making appointments for patients
  • Answering the telephone
  • Taking messages and passing the information on to the intended recipient
  • Monitoring patient appointments and keeping patients informed of any delays
  • Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
  • Keeping reception area clean and tidy
  • Receiving clinical samples from patients
  • Receiving payments for private fees, issuing receipts and updating petty cash spreadsheet
  • Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team
  • Opening and closing the Practice and setting the alarms when required

Repeat Prescriptions

  • Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System
  • Dealing with prescription enquiries from patients and pharmacists
  • Filing prescriptions ready for collection
  • Handing completed prescriptions back to patients after checking their name, address and date of birth

Other requirements of the post

  • Feedback any relevant patient related information to Nurses or Doctors
  • Work as an effective team member with all administrative and clinical colleagues at the Practice
  • Follow all practice policies, procedures and protocols including those in the staff handbook
  • Contribute to the development and improvement of patient services
  • Attend meetings with other clinical and administrative colleagues
  • Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations
  • Respect privacy, dignity, needs and beliefs of patients and carers
  • Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights
  • Provide cover for colleagues who are absent from work due to sickness or holidays.

Education and development

  • Participate in any training and development activities arranged by the Practice
  • Complete mandatory e-learning training
  • Participate in an annual performance review
  • Maintain an awareness of all practice policies and procedures.


  • Maintain confidentiality relating to patients, staff, visitors and general practice business
  • Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
  • Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018

Health and Safety

  • Be aware of an employees responsibilities under the Health and Safety at Work Act (1974)
  • Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare
  • Cooperate with employers to ensure compliance with health and safety requirements
  • Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken


  • Remain vigilant at all at all times and report any suspicious activity to your line manager
  • Keep surgery keys and fobs safe
  • Not sharing door access codes or alarm codes
  • Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building

Equality, Diversity and Inclusion (EDI)

  • Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Person Specification

Other requirements


  • Flexibility to work outside core hours
  • Willingness to provide cover for holidays and sickness

Personal Qualities

  • Motivated
  • High levels of integrity and loyalty
  • Able to work under pressure


  • Working with the general public
  • Dealing with customers or the public by telephone


  • Reception or administration duties
  • Working in a healthcare setting


  • Educated to GCSE level or equivalent


  • Reception, administration or customer service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract:  Permanent

Working pattern:  Part-time

Reference number:  A1929-21-6527

Please click on Apply Now. 

Closing date for applications: 3 June 2021

Salary: £9.23 an hour

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