Reception/Administrator advertised by

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Andrew Bird Hearing

Contact Information:
Andrew Bird Hearing
Hesters Way Community Resource Centre
Cassin Drive
GL51 7SU

Tel: 01242 262551

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At Andrew Bird Hearing Ltd we are looking for a pro-active, enthusiastic and resilient person to join a busy practice at our Head office in Cheltenham, Gloucestershire.

The successful applicant should have excellent customer service and administration skills, particularly in the use of Microsoft Office applications. Be able to work within a team and use their own initiative and multi task within a busy healthcare environment whilst maintaining a good sense of humor!

You will be part of our Administration team and alongside reception duties, you will be expected to complete appropriate tasks as determined by the line manager. These are broadly outlined in the job description. The office environment is fast paced and experiences periods of high pressure. For many of our clients you will be the first impression they will receive of our practice.

Job responsibilities:


  • To have a thorough knowledge of all practice procedures.
  • To work in accordance with written protocols.
  • Scanning documents and medical records.
  • Recording and processing patient information, results, recalls, reports and referrals.
  • Filing and copying patient notes, as necessary.
  • Data inputting
  • Arranging appointments for clients.
  • Organising the audiologist diary.
  • Reception
  • Welcoming patients to the clinic and following the COVID-19 safety protocols.
  • Answering the mainline switchboard and dealing with enquiries.
  • Facilities duties such as stock taking and handling post.
  • Handling confidential information.
  • Booking client appointments.
  • Processing payments.
  • Responding to telephone and email enquiries.
  • Preparing clinic files, scanning, uploading, data input to the systems.
  • Keep reception and office area tidy.
  • Any other tasks allocated by managers.
  • Complete all statutory and mandatory training within given timeframes.

Skills and Qualifications

  • Previous experience within a similar role ideally within the healthcare sector.
  • Excellent organisational and administration skills
  • Excellent communication and customer service skills
  • IT literate
  • Stock ordering, control and distribution e.g., Hearing aids, accessories, stationery, accessories and/or printed documentation (including copying as required).
  • Organize and prioritize the workload whilst working under pressure and part of a team. You will need to be a good communicator (with experience, face to face and via email, letter and the telephone) and be able to liaise with, staff and patients. High customer care standard is required.
  • The team is extremely busy and needs someone with proven high quality customer service skills, a commitment to focusing on accuracy and delivery whilst maintaining the necessary speed to ensure all tasks are completed daily.
  • The ability to effectively prioritise your workload, work on your own initiative and to adhere to deadlines are key requirements of the role. You will be working in a fast paced environment and will need to handle job pressure well. Must be able to demonstrate good organisational skills and maintain an effective working environment.
  • Experience of working in an office environment.
  • Highly motivated with a drive to succeed.
  • Positive attitude and friendly demeanour
  • Enjoys a challenge and can be flexible with working hours and stay late if they need to.
  • Can work well independently and with others.
  • Excellent communicating skills.
  • Pro-active with the desire to keep busy.
  • Full training will be provided.

We are a small, tightly knit and caring company with a clear sense of purpose. We are therefore looking for a team player, someone who asks: what can I do to help? In return you can enjoy a role that really reflects our ethos and helps set the tone for interactions on a daily basis.

The role of Receptionist can be challenging so this position will suit somebody with a cheerful outlook, personal resilience and excellent communication skills.

What you’ll bring with you

  • A warm, considerate and empathetic character.
  • The ability to make decisions and use your initiative.
  • Excellent written and verbal communication skills.
  • Fast and efficient computer skills.
  • Passion to deliver excellent customer service.
  • A flexible and positive attitude.

What's on Offer.

  • Immediate Start if required.
  • Salary is dependent on level of qualification and experience. (with a review after successful completion of the probationary period)
  • Company Pension
  • 20 days holiday a year plus the 8 days bank holidays. Then an extra day for every full year worked, up to a maximum of 5 years.

If this sounds like a great job for you, please apply with your covering letter and CV. We look forward to receiving your application! You can email Ellen Barnes (office manager) by clicking on Apply Now. 

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