HR Operations Team Leader - FTC to end of year advertised by

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Barnett Waddingham Actuaries and Consultants Ltd

Contact Information:
Barnett Waddingham Actuaries and Consultants Ltd
St James’s House
St James’s Square
GL50 3PR

Tel: 01242 538500

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HR Operations Team Leader - FTC to end of year - Ref 68537


Division:  HR

We are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality.

Our HR Team is mainly based out of our Cheltenham office and provides a full HR service to the Firm (over 1000 people) from 5 specialist hubs: Reward, Talent Acquisition, Learning and Development, Employee Relations and Operations.

This role is a fixed-term contract to cover an internal secondment by another member of the team which will be until the end of the year in the first instance.

About the role:

HR Operations Team Leader will take responsibility for ensuring an excellent operational service is delivered to the firm and is responsible for coaching and managing 3 HR Operations assistants. It demands adaptability and flexibility in a fast-paced and changing environment.

Key tasks will include:

  • Provide management and guidance to direct reports in the Operations team to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operations performance
  • Ensure a high level of service is provided to the business by ensuring that queries are dealt with and responded to in a timely manner
  • Oversee and develop all day-to-day operational processes to achieve efficiency gains
  • Ensure the HR team is compliant with the standards set out in the Business Management System and legal obligations.
  • Carry out actions following internal and external audits where appropriate
  • Oversee day-to-day running of HR operations to ensure activities are carried out and sufficient cover is in place
  • Line manager responsibilities including operational hub meetings and general day-to-day operational progress meetings and managing performance to ensure that team members are performing effectively, identifying development needs, providing coaching and training where necessary
  • Lead on maintaining and ensuring adherence to Information Security procedures and activities in accordance to BW’s Information Security Policy
  • Compiling and delivering communications to the business as and when appropriate to deliver key messages.
  • Implement best practices and ensure that quality of service is delivered to internal and external clients, drive consistent performance, evaluate staffing needs and make adjustments to meet changing requirements
  • Ensure the Operations team are able to support other Hub areas with operational activities
  • Support the Employee Relations Hub Leader with project work which will include activities associated with employee engagement, wellbeing and HR Communications

About the person:

  • In order to effectively support our growing firm, we are looking for a candidate who is used to a fast-paced and changing environment.  The right candidate will be an experienced HR operations supervisor or team leader who enjoys being hands-on with both staff supervision and operations tasks
  • Highly organised - the tasks undertaken by the Operations team underpin the work of the other HR hubs so we are looking for evidence of working in a similar role where priorities change and there is a high volume of work, which you've had to supervise
  • Staff supervision - you must have previous supervisory experience
  • Systems skills - the work our Operations team undertakes is very process-driven and uses a combination of a custom-built HR system and MS Office Suite. We'd expect you to have good system skills and advanced experience of Word and Excel etc
  • Efficiency-driven - we're really very keen to improve our processes in order to meet the demands of the business so we'd like to see candidates who've implemented system or process changes in a previous or current role

And finally,

  • We'll need to see a minimum of GCSE (or equivalent) in English and Maths at Grade C/5 or higher
  • If you have a CIPD qualification this would be an advantage but not essential
  • Proven understanding of Operational team management and information systems maintenance

What we offer:

  • Working for a company listed as being in the Sunday Times 100 Best Companies to Work For 2020
  • Flexible annual leave scheme, a generous pension scheme and a competitive (discretionary) annual bonus
  • A broad range of flexible (salary sacrifice) benefits to suit your lifestyle and stage
  • Scope for career development – making sure you feel a sense of achievement and progression
  • Fresh fruit available to all staff free of charge along with free squash, teas, coffees and hot chocolate – something for everybody!
  • Opportunities to socialise or participate in sport, social or cultural activities
  • Dress-down Fridays
  • 1 paid volunteering day per year
  • Match-funding for individuals raising money for a recognised charity

Values at Barnett Waddingham:

Our values are important to us and we want them to be important to you too: Principled, Quality, Partnership and Respect.

Wellbeing at Barnett Waddingham

Employee wellbeing has always been important to Barnett Waddingham and we believe that wellbeing at work is about raising awareness of where issues can arise and balancing the needs of employees and the business.   Our aim is to create an environment which allows individuals to be satisfied at work, be successful in what they do and enable them to achieve their full potential. We have a number of programmes to support wellbeing at Barnett Waddingham.

Corporate Social Investment at Barnett Waddingham

As a firm, we recognise that we have an impact that goes beyond our core activities.

Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one.

  1. Our environment - we have an obligation to reduce the impact that we have on the environment and we consider our consumption, waste, and travel to set clear improvement targets.
  2. Sustainable development - we aim to avoid adverse social and environmental impact in our supply chain by reducing the environmental impact from service contractors as well as purchasing products that meet recognised environmental standards.
  3. Ethical procurement - People in our supply-chain must be treated with respect and have clear employment rights; we would not knowingly use any service contractors who contravened any such issues.
  4. Charities and volunteering - Our employees make a valuable contribution through their volunteering - each employee is entitled to take one working day a year to volunteer for a recognised good cause. We also match any employee’s personal donations or sponsorship to recognised organisations and charities.

Please click on Apply Now to apply Online.

Closing date for applications: 14/08/2020

Salary: Competitive

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