AV and IT Helpdesk Officer advertised by GlosJobs.co.uk

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Hartpury University and College of Further Education

Contact Information:
Hartpury University and College of Further Education
Hartpury House
GL19 3BE

Tel: 01452 702135

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AV and IT Helpdesk Officer - a_fIYr4I1dDlpCh2z4qJwY


£21,420 - £24,560 per annum (dependent on skills and experience)

37.5 hours per week



About Us

Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 20 in the UK for Teaching Quality (Times Good University Guide 2022) and has 96% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.

In return, we offer hybrid working, 25 days’ annual leave (rising annually to 30 days), local government pension scheme, employee discounts, wellbeing events, onsite fitness facilities and free car parking on our beautiful campus.

Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds.

About the Role

  • Working in partnership with the academic departments and other services, you will ensure an excellent level of service is delivered to our students and staff.
  • You will play a proactive part in the maintenance of our systems and provide reactive support, whilst being actively involved within the support function.

About You

  • You will have demonstrable experience of providing support across an environment which includes Windows desktops, MS Office, Active Directory and AV equipment.
  • You will have the ability to deliver exceptional customer service whilst working in a busy environment
  • You will work well under pressure whilst multitasking between customers and projects
  • You will be a pivotal member of the IT team

What we Offer

  • Wellbeing events and Employee Assistance Programme
  • Local Government Pension Scheme
  • Employee Discounts Scheme
  • Onsite fitness facilities
  • Support for continuous professional development
  • Hybrid/Flexible working opportunities available
  • 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

The closing date for receipt of applications is Sunday 21st August 2022

Interviews will be held on Wednesday 31st August 2022

Hartpury’s expectation is that all eligible staff will be vaccinated against COVID-19.

For further information and to apply online please click on the Apply Now button or call the number to the right of this advert to request documents by post.

Please note we do not accept CVs.

It is our policy that we do not notify candidates who have been unsuccessful with their application. Therefore if you have not heard from us within four weeks of the closing date, we regret that you have not been successful on this occasion.

Closing date for applications: 21-08-2022

Salary: £21,420 - £24,560 per annum

Apply Now

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