1st / 2nd Line IT Support & On-site Engineer advertised by GlosJobs.co.uk

Job Details

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Charlton Networks

Contact Information:
Charlton Networks
The Canterbury Business Centre
18 Ashchurch Road
GL20 8BT

Tel: 01684 856 830

Website: Click Here

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1st / 2nd Line IT Support & On-site Engineer



Looking for a new challenge? We are seeking an IT Network Engineer to cover a range of 1st / 2nd and on-site IT work. This is a full-time role and covers everything from desktop / networking, IT infrastructure & telecoms technologies and working with customers across the region. Great chance to develop new skills, get certified and broaden your experience by working with an established MSP.

You must be able to:

  • Support desktop & networks built around Microsoft technologies
  • Support and troubleshoot wired & wireless infrastructures, VLANs and routing
  • Perform 1st and 2nd line support
  • Operate monitoring & management tools, like RMM & PSA systems
  • Take ownership of changes, small works and project tasks
  • Be a UK National, with clean driving license
  • The current or future ability to gain DBS & higher UK security clearances

As an IT managed service provider, our staff are exposed to a wide of technical solutions and customer environments. Training is a core element of developing our team and successful candidates will be expected to progress qualifications in Microsoft, Sophos, Altaro and others to maintain our current Gold Partner status.

We will want you to:

  • Progress through this role to undertake on-site support & project work
  • Demonstrate an ability to progress your technical training & skills development
  • Have excellent customer service skills
  • Work at both home & our offices in Tewkesbury, Gloucestershire
  • Progress to senior technical role in the company

IT Technologies:

A good knowledge of the following technologies will be expected;

  • Microsoft 356 and Azure
  • Microsoft desktop and server products
  • Backup & recovery solutions, such as Altaro & Microsoft Azure
  • Anti-virus, malware and other cyber-security solutions, such as Sophos
  • IP networking and connectivity, such as HP / Cisco
  • Firewall management, such as Sophos, SonicWall and Vigor
  • VoIP & telephony, such as hosted platforms & voice functionality

This is also excellent opportunity to acquire new skills in a fast-moving environment. Working with multiple companies, end users and systems you will build rapidly on your knowledge and experience of supporting of IT networks, cloud and IT infrastructure.

This role will be ideal for anyone seeking the next step in their career, wishing to expand their skills and work experience and work for a family owned IT Services Company, with a friendly and open culture.

Company Description

Charlton Networks is a Microsoft Gold Partner, Sophos Gold Partner & Altaro Gold Partner, offering IT services across the region and specializing in solutions for small and medium businesses. Services range from working with business owners and their senior management teams, through to assisting individual users and managing day-to-day ICT operations.

By working across all levels with our business clients, we bring a strategic focus that reduces the IT costs, increases business productivity and removes the ‘headache’ of dealing with multiple suppliers.

We do this via collaboration, planning and the development of IT Roadmaps for our customer, who benefit from a complete ‘one-stop-shop’, making their business lives easier. More details can be found at www.charltonnetworks.co.uk

Please apply via email with your CV and details of how your skills could be of use in this exciting role by clicking on Apply Now.

Salary: ££££ competitive, plus training & skills development

Hours Per Week: Full-time

Apply Now

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