Case Assistant advertised by GlosJobs.co.uk

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Equilaw Ltd

Contact Information:
Equilaw Ltd
Montpellier Court
Gloucester Business Park
Gloucester
Glos
GL3 4AH

Tel: 01452 657999

Click here to see all adverts from Equilaw Ltd

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Case Assistant

Gloucester Business Park, Brockworth

A fantastic opportunity for you to kick start your professional career!

Equilaw are an award winning Law firm with a niche focus on Equity Release. Our success has been built by our dedicated staff and their commitment in providing exceptional customer service to our clients. Full training for the role will be provided and our ethos is to promote from within, meaning there are plenty of opportunities for promotion and progression within the Company.

The Role

This role is primarily about delivering first class customer service to our clients over the telephone. New to Equity Release? Don’t worry, we will provide you with all the right tools and training needed so you can succeed in your new role. You will be welcomed into a dedicated team led by one of our experienced Team Managers. Under their supervision you will assist the team in processing equity release cases from the beginning through to completion. We are focused on improvement – improving our customer service journey whether it be through IT innovation or other suggestions made by any of our team, we have an open door policy and proven staff suggestion scheme. We encourage our staff to feedback their suggestions so we can make positive changes and keep our promise of continuous improvement.

We have grown considerably over the last 12 years and due to increased workloads we are looking to recruit further Legal Case Assistants to join our team on our ever improving journey. If you thrive on working in a fast-paced customer focused environment we would love to hear from you.

Opportunity for progression

  • Our ethos is “we promote from within”. With hard work the right person would typically move from Case Assistant to Senior Case Assistant within 6-12 months and then to Case Manager and Senior Case Manager within a further 12 months.
  • We can also offer opportunities for staff to move into supervisory roles as well as potential opportunities with our sister firm Thomas Legal.

Criteria

  • Hold GCSE Maths and English grade A-C.
  • Competent using Word, Excel and Outlook.
  • Experience working within a service driven administrative team.
  • Passion for delivering excellent customer service.

Benefits

  • A comprehensive flexible benefits package to all staff including a flexible holiday scheme, life assurance, a health care cash plan and Perks at Work.
  • Teambuilding, sporting and social events throughout the year.
  • 24 days annual leave plus your birthday off, plus additional annual leave for long service including a one month fully paid sabbatical.
  • Employee recognition awards.
  • Study Support Programme.
  • Discretionary annual bonus.
  • Discounted corporate gym membership & wellbeing programme.

To show your interest, please click on Apply Now.

Salary: Starting at £16,500 and rising to £17,000 after probation

Hours Per Week: Monday – Friday 9am-5pm (1 hour lunch)

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