General Adviser, Advice & Inclusion advertised by

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CCP - Caring for Communities and People

Contact Information:
CCP - Caring for Communities and People
Finance Office
340 High Street
GL50 3JF

Tel: 0300 365 8999

Website: Click Here

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General Adviser, Advice & Inclusion - CBS308


Our General Adviser's play an integral role in improving people’s lives by delivering advice and making referrals using your knowledge of Housing Benefits and debt advice. Previous experience in a client facing role would be advantageous, although full training will be provided.  This role is based at CCP First Stop in Cheltenham, working 22.5 hours per week over a shift pattern which can be negotiated, however, you must be willing to be flexible as required to meet the needs of the clients

CCP believes that a healthy, happy life starts with a stable, safe home. There are many factors that impinge on an individual’s ability to maintain their home.  This could be poor physical health, unresolved or long-standing mental health issues, social isolation or relationship breakdown.

A legacy of our work is often increased self-confidence and independence, better physical and mental health, improved family and personal relationships – all of which we believe are the cornerstones to a happier life.

You will have an extensive repertoire of skills at your disposal that could have been learned and demonstrated in a similar or transferable setting or galvanised through personal experience that have enriched your knowledge and values. 

You will thrive at building relationships, be it with those you are supporting or with our network of partner agencies. You will see strengths in people and help them to harness these to achieve a safe stable home for themselves, liaising with other professionals as needed.    There are many ‘wins’ in the role – helping people access their benefits or appealing where these have been withheld; supporting people to move into safer, more suitable accommodation or securing furniture/essential items (cooker, fridge etc.) and negotiating with landlords to withdraw eviction notices.  

You will also have the foresight to expect challenging days – celebrating the ‘wins’ whilst possessing the resilience to bounce back from setbacks.  

Benefitting from 1-2-1 supervision, a designated training pathway and working within a knowledgeable, experienced and supportive team, you will have the support in place to thrive in the role.  

Here are 5 things our people like about working for us:

1) Making a difference - You will be able to make genuine difference to people’s lives

2) People first - People are at the core of our organisation and our decision making

3) Flexibility - As an organisation, we try to be as flexible as we can

4) Progression - We have clear routes of progression for people whether that be career, skills, training or personal development

5) Embracing opportunity - We listen to ideas and embrace opportunity, we want to utilise your skills

*CCP reserve the right to close posts at any time, once we have received sufficient applications.

In line with CCP's safe recruitment policy, appointments are subject to satisfactory pre-employment checks.

If interested, please visit our website for further details and to Apply by clicking on Apply Now. 

Our commitment to you:

As one of only 2% of UK employers to have achieved the coveted Investors in People Gold (6th Generation) accreditation, we offer our people:

  • 25 days leave per year as well as Bank Holidays, rising by one day per year for every year of service (capped at 30)
  • Perkbox membership entitling you to a range of discounts on shopping, retail and leisure purchases amounting to savings of more than £800 per person per year on average *
  • Cash-back health plan, giving you money back on day-to-day healthcare like dental and optical care, prescriptions and GP appointments *
  • Yearly Away Days, monthly ‘Hub’ lunch socials, keeping you connected to the heart of the organisation, consulting you about key decisions
  • Monthly support and supervision, supporting your wellbeing and development
  • Bespoke training package to help you map your own career – train to be a CCP leader of the future, or a subject matter expert in a field of your choice
  • Contributory pension scheme

*Subject to successful completion of your probationary period 

Closing date for applications: 7 June, 2021 Interview date: 14 June, 2021

Salary: Starting from £19,000 per annum (pro rata) + benefits

Hours Per Week: Part-time 22.5 hours per week

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