Customer Service Team Leader advertised by

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i2i Recruitment Consultancy

Contact Information:
i2i Recruitment Consultancy
3 Leckhampton Road
GL53 0AX

Tel: 01242 771021

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Customer Service Team Leader - gms


Customer Service Team Leader
Stroud – Hybrid working available
£23,500 (Depending on experience)


• Want to be part of something truly special, and join Britain’s greenest energy company?
• Looking for a role where you can lead, coach, and inspire a team of over-achievers?
• We’re looking for an inspirational leader to join my clients management team as soon as possible, if this sounds of interest please apply today!


The Role:

• Develop an effective, efficient team through training & coaching, quality checks and the reviewing and handling of relevant personnel issues
• Managing the ongoing development of the team
• Ensure regular 1 on 1’s are scheduled
• Ensure regular quality checks are undertaken with the team, and all feedback is given and recorded appropriately,
• Ensure underperformance is managed through utilisation of the performance support scheme
• Support and enable the training
• Work with other Team Leaders to ensure effective running of your team, and a seamless customer journey
• Effectively recruit new team members and facilitate their training
• Planning and objective setting for all team members to deliver against business objectives.
• Be the escalation point for the teams’ internal resolutions and complaints
• Create and maintain strong relationships with other departments to promote excellent customer service always
• Produce weekly and monthly reports to agreed timescales


About You

• Experience of team leadership skills, with a track record of motivating others and people management is essential
• Experience working within a customer services/customer facing environment is essential
• Ability to effectively coach, train, and mentor team members
• Experience in providing feedback in a constructive manner
• Ability to set and monitor objectives for team members
• Ability to successfully recruit new team members
• Excellent attention to detail
• High level of computer literacy 
• Excellent planning and organisational skills
• Excellent written and verbal communication skills


To apply for this fantastic opportunity please email your CV to GEORGIE at i2i Recruitment.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasise any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

Salary: £23500

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