Sage 50 Support Engineer advertised by GlosJobs.co.uk

Job Details

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GCC

Contact Information:
GCC
Henley House
Barnett Way
Gloucester
GL4 3RT

Website: Click Here

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Sage 50 Support Engineer

Gloucester

Job Location : Gloucester Office (In this COVID age we’re working closely with everyone in the company in developing a mixed work environment where some people are mainly office based and some are mainly home based, with every flavour in-between)

Advert Details :

GCC Group is a fast-growing IT services provider covering Business Applications and IT managed services to UK businesses. We provide a full suite of solutions with a focus on the latest cloud technologies.

For Business Applications we offer Microsoft Dynamics 365 ERP and CRM SaaS solutions, Sage 200 and Sage 50 finance/accounting solutions and we provision Microsoft Azure hosting for legacy on-premise apps.

For IT infrastructure we offer a full range of on-premise, hybrid and hosted solutions using brands such as HP and Cisco along with Microsoft Azure to provide an IT platform, along with voice and connectivity solutions.

At GCC we recognise that we’re primarily a services business and that means a people business. We stand and fall by the quality of our people, so our investment in areas such as training is second to none, working together in an open, team based environment is a given and engagement with the leadership team is a hands-on day to day activity.

The role – Sage 50 Support Engineer

Working as a 1st line Support Engineer, you will be responsible for working directly with our end-user clients, offering support, help and guidance via email, telephone, remote takeover and managing queries through our online portal. You’ll be delivering help, advice and fixes where possible and escalating issues where necessary.

  • Provide 1st line technical support and customer service for end users
  • Logging, categorising and progressing incidents, maintaining a timeline and using our internal ticketing and tracking systems throughout the incident lifecycle
  • Managing these incidents according to defined response and resolve SLA’s
  • Taking ownership of issues and managing through to resolution
  • Regular updates to existing internal knowledgebase articles
  • Regular training internally and with Sage
  • A focus on helping clients get the best out of their Sage system
  • An ability to engage and relate to the end user base, a passion for customer service and a desire to help is essential. This attitude and approach are essential elements to the job

Interested – We’re looking for

  • Expertise – Specific technical expertise around the Sage 50 application. This could have been obtained via a similar role in another Sage partner or maybe via different end users roles such as a super user of Sage 50.
  • Accountancy – Good knowledge of appropriate accountancy skills, preferably to at least AAT standards with at least 3 years experience.
  • Learning – A general thirst for knowledge and learning – this is the IT industry, continuous change and continuous learning is part of the base spec of the job. We need a fast learner who quickly picks up new skills and technology
  • Education – The ability to pick things up and continuously learn is more important that specific academic qualifications, we’d expect good verbal, written and spoken communication skills along with numeracy and competence with Excel.
  • Innovative and intuitive problem solving skills
  • Management – We expect everyone to be a self-starter, we don’t micro-manage, we need everyone to have good organisational and time management skills.
  • Customer Service – most importantly, we need people who appreciate that at the end of the day, we’re providing an important service to our customers, customer service skills with a positive attitude are very important.

What we offer

  • A friendly, relaxed work environment – In this COVID age we’re working closely with everyone in the company in developing a mixed work environment where some people are mainly office based and some are mainly home based, with every flavour in-between. The role will –
  • Report to the head of support services
  • Be linked back to our Gloucester office support base
  • Part of a large and growing Sage 50 & 200 support team
  • Standard hours are 08.30 – 17.30 Monday to Friday
  • A range of benefits including such things as private health insurance, life assurance, birthday off and 24 days holiday.
  • Competitive salary commensurate with experience

To apply please click on Appy Now to visit our website. 

NO AGENCIES PLEASE

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