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University of Gloucestershire

Contact Information:
University of Gloucestershire
The Park
GL50 2RH

Tel: 01242 714111

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IT Technician - S1896


Vacancy Details


Salary: Grade 5 £24,871 - £27,116 per annum
Job Type: Support


IT Technician

Based at Park Campus, Cheltenham

1.0 FTE 37 hours per week

The University of Gloucestershire is looking to appoint a First Line IT Technician within its Library, Technology & Information Service (LTI) department.

The LTI Technician post is a member of the IT Operations Team, providing a technical resolution service for any IT query escalated from our Servicedesk team. It is imperative that you have good technical knowledge of PC and Mac hardware/software to be successful in this position, along with a working knowledge of mobile phone technology, basic networking, Wi-Fi connectivity and audio-visual equipment.

The successful candidate will have exceptional customer service skills and the ability to prioritise tasks, meet deadlines, and work as part of a team. They will need to possess good interpersonal skills and the ability to work using their own initiative. A degree of flexibility to meet the occasional demand to cover an event during evening or weekend hours along with working at all University campuses is required.

Experience of troubleshooting IT problems in a similar customer-facing role would be beneficial.

Closing date: Wednesday 1st December 2021

Interview date: To be confirmed

This is a University of Gloucestershire Professional Services (UoGPSL) position. UoGPSL is a wholly owned subsidiary of the University of Gloucestershire.  

Successful applicants with current, continuous membership of the Local Government Pension Scheme (LGPS) or the Universities Superannuation Scheme (USS) will be eligible to continue membership of the scheme and will be employed by the University of Gloucestershire.

The University understands the benefits of recruiting a diverse range of people and we select the best possible on merit alone.  We welcome applications from under-represented sections of the community.

We are proud to be a Disability Confident Leader, guaranteeing to offer an interview to anyone who meets the definition of disability set out in the Equality Act 2010 and who meets all of the essential criteria contained within the person specification.

Please click on the Apply Now button to obtain an application pack, full job description and person specification, mentioning GlosJobs on applying.

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