Service Support Assistant advertised by

Job Details

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Contact Information:
Trinity Road

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Alternatively, please email us at or contact the recruitment team on 01285 623319.

If you wish to have an informal discussion about this role, please contact Helene Jones on


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Service Support Assistant - PUB184

Coleford, Witney or Cirencester based (but the ability to travel across all Publica sites)

About the role…

Publica is a unique place to work – we’re a local government organisation with a twist!

Publica wants to transform the way local services are delivered.

Are you a self-motivated administrator who adheres to confidentiality? We would love to hear from you and welcome you to our Resident Services Team!

This role plays a key part in supporting the Resident Services Group (which includes large areas of administration such as Housing, Revenues, Benefits, Customer Services, Planning and Environmental Services etc.) and will be responsible for managing extensive resources; to enable the delivery of great services to our customers. You will need to be flexible, organised, confidential, hardworking and self-motivated. This role will enable you to contribute positively to the success of the business for the benefit of our customers.

Please visit our Benefits to see why it’s great to work for us!

You will need…

• GCSEs (5 Graded 9-4) or equivalent, including Maths and English)
• A level NVQ3, or BTEC Relevant professional qualification (Office/ Admin e.g. CLAIT) (relevant experience can be considered as an alternative)
• Experience in office environment / similar or related role
• Good level of IT skills - MS Office, Google Suite

• Knowledge of Northgate, Uniform, Civica, Chipside, MiPermit, Business World Systems and Agresso would be desirable

For more information about this role please see the Job Description/Person Specification.
Special Conditions…

• Use of a car for work purposes and full UK Drivers Licence

Who are we…

Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

What can we do for you…

• flexible working arrangements (depending on the role)
• 26 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• health cash plan giving you cash back on health, dental and eye care
• pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• cycle to work scheme
• salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• access to digital financial advice (covering your pension scheme, mortgages and other finances)
• generous sickness cover above statutory entitlements
• additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• life assurance, currently four times your annual salary

Terms and conditions apply

These are just a handful of the benefits that you can enjoy when you join us. 

If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the Apply Now button.

Alternatively, please see details on the right of this advert.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.                             

Closing date for applications: Thursday 9th December 2021 @ midnight Interview date: 16th December 2021

Salary: £18,473 - £21,323pa pro rata

Hours Per Week: Permanent - 20 hours per week over 5 days - hours are negotiable

Apply Now

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