Youth Support Manager advertised by

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The Music Works

Contact Information:
The Music Works
Kings House
27 St Aldate Street

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Youth Support Manager

Gloucester based

About The Music Works and why we need this role

The Music Works is a Gloucestershire charity that transforms young lives through music.We’re specialists in working with young people in challenging circumstances to help them reach their full potential in music, in learning and in life. We work with over 3,000 young people a year in schools and our four community rehearsal spaces in Cheltenham, Gloucester, Stroud, and the Forest of Dean. Here is an introduction to our work:

In April 2021 we will be opening a new inclusive music hub for young people in Gloucester. The Hub will be a pioneering centre for inclusive best practise in music. It aims to be youth led with a focus on young people in challenging circumstances.

The Hub will signal a big step change for us and will grow our reach, particularly in Gloucester. At present, we know that many young people are not connecting with us, particularly those with very complex and challenging circumstances. We want to change that.


This is a new role so we expect it to grow and develop over time and we’re looking for someone who is excited about shaping this. It is a senior role and its main purpose is to ensure that we are reaching out and engaging positively with young people in the most challenging circumstances and helping them get involved with us (either in their community or in our studio). The role will also work with colleagues across the organisation to ensure sufficient support is available to young people, in particular those with multiple and complex needs, that will enable them to develop resilience, knowledge and skills to improve their life chances.

Key responsibilities

• Develop a culture of positive behaviour amongst all young people engaging with the The Music Works, through clarifying ground rules and boundaries, dealing with conflict and supporting  The Music Works’ staff to implement reparation process’s where necessary.
• In a 1:1 or group setting, provide young people with information and advice around a range of pastoral issues and sign post to relevant voluntary and statutory agencies where appropriate.
• Recruit and line manage a small (1 or 2) youth work team of young trainees
• Project manage the Making It programme for young people at risk of offending
• Either through partners, or directly, put in place a detached youth work programme to engage with young people in challenging circumstances
• Be the designated safeguarding lead for The Music Works
• Support the creative teams with recruitment of young people on to projects through making internal referrals and where appropriate pro-actively making contact with a range of voluntary and statutory services to raise awareness of the The Music Works’ programme
• Make site visits to schools, informal youth settings, social care services and community festivals to raise the awareness of opportunities to young people.
• Develop relationships with organisations and agencies that provide specialist advice and support for young people “at risk” – pastoral, educational and vocational.
• Pro-actively work with colleagues to ensure that appropriate levels of youth support are present  on all their activities
• Management and delivery of our youth advisory and youth voice groups
• Training and managing young volunteers


• Manage budgets
• Maintain records of feedback & evaluation from young people through our data capture system
• Be committed to putting young people at the heart of everything we do.
• Promote and comply with all of our policies and practices
• Be responsible for identifying and undertaking training and personal development
• Undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of

Person specification

We will be offering training as part of the role if necessary and although we don’t require all candidates to meet all criteria, we are keen to meet ambitious leaders who are willing to learn and develop.

Essential Experience and Skills

• Experience of working with marginalised/disadvantaged young people 7-30 yrs and communities in informal educational or youth work settings
• An understanding and awareness of the issues affecting young people’s lives
• Sound knowledge on current child protection legislation and effective safeguarding measures
• Youth leadership skills, e.g. organising activities, delivering basic teamwork and social skills
• Experience in conflict resolution and dealing with challenging behaviour
• Excellent communication skills
• Experience of working with young people with a range of multiple and complex needs
• Calm, flexible and resilient when working with young people
• A great team player
• Ability and desire to self-organise and work flexibly
• Ability to get around the county ie by car


• Experience of providing youth support to arts sessions in particular relating to music, performing arts or broadcast and digital
• Good administrative and time management skills for project management
• An understanding of health & safety and risk awareness
• Knowledge of youth focused activities and partners in Gloucestershire (particularly Gloucester)
• Demonstrable knowledge and understanding of the arts and their value to young people’s development
• First Aider, or willing to undertake first aid training
• Experience of managing and supervising staff and trainee youth workers
• Experience of monitoring, evaluation and record keeping
• Knowledge of local community, social tensions and relationships
• Qualification in Youth Work or related
• A passion for music and a belief in its transformational powers for young people
• Previous designated safeguarding lead experience

Details of the role:

This is a full-time role (37.5 hours per week), subject to normal probation period of 3 months. It is a permanent role subject to availability of funding (we have 3 years funding to start things off).

We will consider job shares, reduced hours and flexible working with the right candidate.

The salary is £30-£35K for 37.5 hours a week – dependent on experience. Some weekends and evening work will be expected.

The role will be based at our Gloucester studio in Gloucester (from April 21) but some travel to other venues across the county will also be expected. We’re flexible about some homeworking where it doesn’t affect the job.

How to apply:

For enquiries about the role or to apply, please click on Apply Now. Send your CV and a covering letter explaining why you are interested in the role and suitable for this post.

The Music Works values diversity and is an equal opportunities organisation, committed to creating an inclusive organisation. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who reflect the community we serve. We encourage applications from all backgrounds.

Closing date for applications: 22nd January 2021

Salary: £30,000 - £35,000 (plus pension)

Hours Per Week: Full-time - 37.5 hours a week. Job share/flexible working considered.

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