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Parking Administrator - Parking Services

Cheltenham

Contract Type:  Permanent

Contract Hours:  Variable Hours

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

About the role

The Parking Administrator will undertake a range of duties to assist with the administration of council managed car parks and the processing of penalty charge notices.

You will also be expected to:

• Liaise with internal and external customers to provide advice, information and resolve queries.
• Receive and record customer enquiries, complaints and service requests through email, telephone calls or in person
• Maintain parking records and input/update data in the parking database as required
• Issue parking permits for internal and external users in accordance with policy and organisational procedures
• Assist in the recovery of any outstanding parking fines and monitor outstanding debts
• Record and maintain records of inspections, defects and maintenance works and ensure action is taken on these report

Interviews will be held in-person on Thursday 16th May, 2024.

Job description

What can we do for you...

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days.
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• An employee counselling service.
• Free eye tests (for some posts) and contribution towards the cost of glasses.
• A cycle to work scheme.
• Low-cost town centre parking for some jobs, depending on work location.
• A commitment to employee wellbeing.

Applications

To apply for this position please click Apply Now to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.

The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment

Closing date for applications: 12th May, 2024

Salary: £24,702 to £25,979pa

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