Account Manager

Account Manager
Full-time, permanent opportunity
Monday to Friday working pattern
Fully on-site role
Salary: £28,000 per year
What You’ll Be Doing
Managing a portfolio of client accounts and maintaining strong working relationships
Acting as a primary point of contact for client queries and support
Delivering regular account updates, reports, and performance insights
Collaborating with internal teams to ensure client expectations and service standards are consistently achieved
Resolving issues and queries efficiently and professionally
Reviewing account performance and identifying areas for improvement
Supporting client retention and contributing to wider business growth initiatives
Keeping CRM systems and internal records accurate and up to date
Must haves
Previous experience in account management, customer service, or client relationship roles
Excellent communication and interpersonal skills
Strong organisational abilities with a high level of attention to detail
Comfortable analysing reports and working with performance data
Good working knowledge of Microsoft Office and CRM platforms
A professional, proactive, and customer-focused approach
Ability to manage workload effectively within a fast-paced environment
Nice to Haves
Experience within debt collection, credit control, or financial services environments
Understanding of collections processes and client reporting
A-Level qualification or equivalent
What's in it for you?
22 days annual leave, increasing to 25 days with service, plus bank holidays
Company pension scheme
Life insurance cover
Access to wellbeing support and counselling services
Smart-casual working environment
Regular company social events
Interested? Send your most up-to-date CV to Olivia at i2i recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.