Customer Relationship/Account Manager

Are you passionate about building strong customer relationships and driving sales growth? If so, we have an exciting opportunity for you to join our team as a Customer Relationship Manager at BPR Medical.

About the Role

As a Customer Relationship Manager, you will be responsible for managing a defined territory in the South West to maintain and grow business for BPR revenue products. You will work closely with NHS and private hospitals, developing strong relationships with key stakeholders, identifying sales opportunities, and ensuring high customer satisfaction. Your role will involve daily customer engagement, both remotely and face-to-face, to promote our innovative medical solutions.

Key Responsibilities

• Territory Management: Maintain and expand our existing business within your assigned territory by developing a deep understanding of hospital accounts, key decision-makers, and competitor products.
• Sales Development: Identify gaps in the market, create strategic sales plans, and proactively seek new business opportunities.
• Customer Engagement: Build and maintain strong relationships with customers through regular communication and on-site visits.
• Lead Generation: Uncover new leads, participate in marketing campaigns, and support promotional events within your territory.
• Sales Progression: Follow up on qualified leads, manage sales opportunities, and use proven sales techniques (e.g., BANT) to drive revenue growth.
• Customer Satisfaction: Act as a trusted advisor and advocate for customers, ensuring they receive high-quality service and support.
• Post-Installation Support: Provide training and guidance on N2O destruction devices, ensuring maximum usage and customer advocacy.
• Collaboration with Business Development: Work closely with the Business Development Manager to support capital sales opportunities and share market insights.

What We re Looking For

• Experience in a sales or customer relationship role, preferably within the healthcare or medical device industry but this is not essential.
• Strong ability to build relationships and influence key stakeholders.
• Excellent communication and presentation skills.
• Self-motivated with a proactive approach to business development.
• Ability to analyse market data and create strategic sales plans.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Willingness to travel within the assigned territory.

Why Join Us?

• Competitive salary and benefits package.
• Company car.
• Bonus.
• Opportunity to work with a leading medical solutions provider.
• A supportive and collaborative team environment.
• Career development and training opportunities.

If you re ready to take on a rewarding role where you can make a real impact, we d love to hear from you!