Key Account Coordinator – Logistics

Our fantastic client based in Stroud, who is one of the most well-known companies in their industry, is currently recruiting a Key Account Coordinator to join their team, on a full-time, permanent basis.

In this role, you’ll take ownership of managing multiple key client accounts, ensuring a high level of service while meeting expectations and deadlines.  You’ll be confident building and maintaining strong relationships, comfortable communicating with a range of stakeholders, and able to balance this with a detail-focused, analytical approach when working with data and processes.

This position could suit someone with logistics experience, or a professional looking to transition from a sales role, or an organised office-based candidate seeking a busy, varied role in a new industry.

Key Duties
– Act as a first point of contact for new enquiries, gathering information and sharing relevant details with the appropriate teams.
– Prepare and maintain a range of documentation, including proposals, operating agreements and contracts.
– Support cost and pricing activities for existing customers, including compiling data and assisting with analysis.
– Produce reports and insights to help understand customer performance and profitability.
– Maintain accurate and up-to-date customer records within the CRM system.
– Support account management activities, including customer communications and ongoing account requirements.
– Build and maintain strong client relationships, with a focus on service improvement and long-term partnerships.
– Assist with the onboarding and handover of new customers to ensure a smooth transition.
– Participate in regular customer meetings, including monthly and quarterly reviews.
– Coordinate and distribute key reports across the wider business.
– Help manage internal processes and liaise with other departments to ensure effective collaboration.
– Provide general administrative and operational support to senior stakeholders and the wider team.

Key Attributes
– Previous office experience
– Excellent customer service skills
– Attention to detail skills

Hours: Monday – Friday 8:30am – 5pm (1 day per week work from home if desired)

Salary: Confidential (able to disclose immediately upon application) + benefits including;

– 25 days holiday plus bank holidays
– Set pension contribution, rising over time
– Discretionary annual bonus
– Cycle to scheme
– Hybrid working (1 day per week from home)
– Free parking