Customer Account Manager

Excellent permanent, full time opportunity to join a long-established close knit team, for a growing distribution business in Toddington (easily commutable from Cheltenham/ Evesham/ Tewkesbury/ Bishops Cleeve).

Despite being a team of less than 20, the company has a multi-million-pound turnover, continues to grow year on year and has an outstanding long-standing reputation with its customers and suppliers built on the strength of the service they provide.  Even the directors still deal directly with customers.
This is not a stuffy, overly corporate environment where you’re expected to hide your personality.  The team is friendly, down to earth and has a great sense of humour.  You’ll be treated as an individual rather than a number, with plenty of autonomy and the opportunity to make a genuine impact.  Your ideas will be heard, your contribution will be visible, and you’ll become a key part of the day-to-day operation.

You’ll also have the opportunity to get involved beyond your desk, including customer and supplier meetings, trade events and seeing the full lifecycle of the products the business distributes.  It’s a varied role where you’ll really get to know the business, its customers and suppliers.
Reporting to the Sales Director and Office Manager, you’ll play a key role in managing customer accounts and ensuring orders are processed and delivered smoothly and efficiently.

Duties
- Managing sales accounts for customers supplied by the business
- Processing and coordinating incoming customer orders
- Ensuring orders are fulfilled accurately and within required timescales
- Maintaining strong relationships with customers and suppliers
- Monitoring delivery times and following up where necessary
- Maintaining accurate and organised customer and account records
- Investigating customer complaints and resolving issues professionally
- Identifying and helping to correct non-conformances within the supply operation
- Visiting customers and suppliers when required (a company pool car is available for business use)
- Attending trade events where appropriate or of interest
- Working closely with colleagues across the business to ensure customers receive a high level of service

Attributes
- Energy and enthusiasm
- Previous office customer service experience
- Hard working team player
- Driving licence ideal

Hours: Monday – Friday, 8:30am – 5pm – based on site

Salary: £30,000 - £35,000 (negotiable depending on experience)

Benefits
- Company laptop and mobile phone
- Use of a company pool car for customer and supplier visits
- Free on-site parking
- A friendly, genuinely close-knit team
- A high level of autonomy and the opportunity to make your mark
- Exposure to customers, suppliers and trade events
- A down-to-earth working environment — no unnecessary corporate fluff!