Office Sales & Administration Assistant

Are you a people person who loves getting things right, keeping organised and making customers feel valued?

We’re looking for a friendly, organised and proactive person to join our growing team at The Kitchen Broker, an independent, family-run kitchen design and supply business based in Brockworth.

We believe that attitude matters more than experience. You don’t need to know the kitchen industry inside out — we can teach you that. What matters most is that you enjoy helping people, have a good head for numbers, can juggle different tasks and take pride in providing excellent customer service.

About the role:

This is a varied office-based role combining customer service, sales support and administration. No two days will be exactly the same, and you’ll play an important part in keeping things running smoothly and ensuring our customers receive a personal service.

Your responsibilities will include:

• Customer service: Answering telephone calls and emails, welcoming customers and making sure every enquiry is handled professionally and efficiently.
• Sales support: Helping customers with their enquiries, supporting our kitchen designers and assisting with quotations and orders.
• Administration: Keeping records accurate, updating customer information and helping to manage diaries, appointments and paperwork.
• Numbers and plans: Working confidently with figures, checking prices and quotations, and understanding measurements, layouts and kitchen plans.
• Organisation: Managing your workload, prioritising tasks and keeping on top of several things at once in a busy office.
• Teamwork: Working closely with the rest of the team to make sure customers receive a seamless service from their first enquiry through to completion of their kitchen project.

What we’re looking for

You’ll ideally be someone who:

• Has a friendly, approachable manner and genuinely enjoys dealing with people.
• Takes pride in delivering outstanding customer service.
• Is organised, reliable and able to prioritise when things get busy.
• Has a good head for numbers and is confident working accurately with figures.
• Is comfortable using computers and willing to learn new systems.
• Can understand information, measurements and plans, or has the confidence and ability to learn.
• Has a proactive, positive attitude and uses their initiative rather than waiting to be told what to do.
• Is a team player who is happy to muck in and help wherever needed.
• Communicates clearly, pays attention to detail and follows things through.
• Previous experience in an office, sales, administration, customer service or a similar role would be useful, but it’s not essential if you have the right attitude and willingness to learn.

Please click on Apply Now and email your CV and covering letter.