Samples Administrator

Reference: 12918
Location: Cheltenham, United Kingdom
Closing Date: 29/04/2026

The Role

We are looking for an Administration Assistant to help with our day-to-day samples' activities. The role is to ensure a smooth and successful SMS season shipping is carried out and consistent high performance is achieved across all administrative, warehouse and library processes. The role would provide an efficient, effective, service-driven operation of the samples department.

You Will

• Identify and solve any problems that have arisen with the SMS or Library and assist with the updating of the relevant Media sample, SMS, WMS, PLM and BH system trackers.
• Communicate with internal and external stakeholders effectively, maintain good relationships with all our third-party providers, and ensure expectations and requirements are met.
• Be responsible for booking in and dispatching all relevant samples with our internal and external stakeholders on time
• Ensure that the sample stock across sample warehouses and library is moved effectively and samples are recorded in and out
• Ensure the receipt of internal and external daily sample requests are processed
• Assist with raising SMR (stock movement requests), ensuring all deadlines and expectations are always met.
• Uphold safety, cleanliness, and housekeeping standards across all sample locations
• Monitor and chase inbound sample shipments, keeping stakeholders updated
• Maintain accurate stock records, tracking all physical movements through the system
• A small proportion of this role will involve supporting an additional business area, where you will:
• Be responsible for sample movement, stock integrity, reporting, and operational excellence in the HCHQ warehouse. This is a hands-on role, combining sample management with administrative precision, data management, and cross-functional
• Own all reporting for Samples operations at HCHQ, providing accurate and timely data.
• Be flexible to work in HCHQ SMS, library or studio process when required

You Are

• Experienced working within an admin role would be preferable
• IT literate, mainly intermediate in Excel
• Experienced working in a time-pressured environment
• Able to work effectively within a team and individually
• Highly accurate
• A strong communicator with the ability to deal with internal and external contacts
• Able to learn new tasks in a fast-paced environment
• Able to find solutions to problems as they arise
• Someone with a forklift license and experience would be desirable  
• Self-motivated and driven individual
• Able to prioritize own workload to meet deadlines

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme 
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. 

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. 

We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?