Customer Administrator

What’s in it for you?
Competitive hourly rate
Monday to Friday working hours
Cycle to Work scheme
Employee discount
Sick pay
Supportive and friendly team environment
Opportunity to work within a professional healthcare setting
Varied role with a mix of patient-facing and administrative responsibilities
Must have’s
Previous experience handling a high volume of telephone calls in a professional environment
Excellent verbal and written communication skills with a warm and confident telephone manner
Strong organisational and time management skills
Excellent attention to detail and accuracy
Confident using computers and learning new software systems
Ability to remain calm and professional in a busy environment
Proactive approach with the ability to work independently and use initiative
Passion for delivering outstanding customer or patient service
Positive attitude with a willingness to learn and accept feedback
Nice to have’s
Previous experience within a healthcare or clinical environment
Experience using appointment booking or practice management software
Experience in sales, customer retention or converting enquiries into appointments
Experience managing diaries or coordinating schedules
So, what will you be doing?
Welcoming patients and delivering an exceptional front-of-house experience
Managing patient arrivals, departures and appointment bookings
Answering telephone enquiries and responding to patient queries
Processing payments and maintaining accurate patient records
Coordinating clinic administration and supporting day-to-day operations
Preparing treatment rooms and sterilising equipment
Maintaining stock levels and assisting with footwear enquiries
Supporting clinicians and colleagues to ensure the clinic runs efficiently
Providing reception cover during busy periods and where required
Helping to create a welcoming, organised and professional environment for every patient
Interested? Send your CV to Liv i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.