Customer Service Representative

What’s in it for you?
Opportunity to join a collaborative and supportive team environment
Varied role combining customer service and sales administration
Develop your skills across CRM systems, sales processes, and customer engagement

Must have’s

• Proven experience in a customer service or similar role
• Strong communication and interpersonal skills
• Proficiency in CRM systems and Microsoft Office, particularly Excel
• Excellent organisation and attention to detail
• Ability to manage time effectively and prioritize workload
• A proactive and problem-solving mindset
• Ability to work both independently and as part of a team

Nice to have’s

• Previous experience supporting a sales team or working in a sales environment
• Experience processing orders or handling quotes

So, what will you be doing?

• Maintaining and updating customer sales records within the CRM system
• Following up on outstanding quotes and supporting timely responses to enquiries
• Processing customer orders and assisting with sales administration tasks
• Managing inbound customer queries via phone, email, and chat
• Providing a high level of customer service and resolving issues efficiently
• Working closely with the sales team to ensure data accuracy and consistency
• Keeping tasks organised with a strong focus on accuracy and detail

Helpful extras
Comfortable working in a fast-paced, office-based environment
Confident liaising with internal teams and external customers

Interested? Send your CV to Liv at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.