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Customer Success & Support Specialist
Cheltenham
Our client, a fast-growing, marketing agency based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion.
The successful Customer Success & Support Specialist will be someone who:
* Has 1-2 years of experience in software support, client services, or training roles
* Communicates confidently and builds strong, lasting relationships with clients
* Is methodical, detail-focused, and enjoys solving problems efficiently
* Has a genuine passion for travel, hospitality, and luxury experiences
* Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment
In this role, the Customer Success & Support Specialist will be responsible for:
* Delivering outstanding support to clients using the company's hospitality software solutions
* Managing and resolving support tickets promptly while following best practice procedures
* Installing, updating, and troubleshooting software, assisting clients with technical challenges
* Producing guides, tutorials, and knowledgebase content to help clients and internal teams
* Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations
Our client is offering the successful candidate a salary in the region of up to £30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don't miss your chance to join a company that values culture, innovation, and growth.
RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.
COM1
The successful Customer Success & Support Specialist will be someone who:
* Has 1-2 years of experience in software support, client services, or training roles
* Communicates confidently and builds strong, lasting relationships with clients
* Is methodical, detail-focused, and enjoys solving problems efficiently
* Has a genuine passion for travel, hospitality, and luxury experiences
* Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment
In this role, the Customer Success & Support Specialist will be responsible for:
* Delivering outstanding support to clients using the company's hospitality software solutions
* Managing and resolving support tickets promptly while following best practice procedures
* Installing, updating, and troubleshooting software, assisting clients with technical challenges
* Producing guides, tutorials, and knowledgebase content to help clients and internal teams
* Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations
Our client is offering the successful candidate a salary in the region of up to £30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don't miss your chance to join a company that values culture, innovation, and growth.
RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.
COM1
Salary: £25k - 30k per year
