Sales Customer Service Administrator

What’s in it for you?

Join a growing and successful business with a strong reputation in its industry.
Be part of a supportive and close-knit team environment.
Opportunity to build long-term relationships with customers and suppliers.
Varied role combining customer service, administration and sales support.
Early finish every Friday.
Bonus scheme, generous holiday allowance and pension benefits.

Must have’s

Previous experience in a customer service, sales administration or office administration role.

Knowledge of Sage 50.

Strong communication and customer service skills.
Confident and professional telephone manner.
Good Microsoft Office skills.
Strong Excel skills.
Excellent organisational and time management abilities.
Ability to prioritise workload and meet deadlines.
Strong attention to detail and accuracy.
Motivated, proactive and customer-focused approach.
 

So, what will you be doing?
Processing customer orders and quotations accurately and efficiently.
Responding to customer enquiries and providing product and service information.
Building strong relationships with existing and prospective customers.
Resolving customer queries and complaints in a professional manner.
Liaising with suppliers to source products, parts and pricing information.
Raising purchase orders and coordinating supplier requirements.
Producing customer invoices and supporting sales administration activities.
Following up outstanding quotations and maintaining sales pipelines.
Generating reports and providing updates to management.
Maintaining accurate customer records and documentation.
Supporting the wider team to ensure a high level of customer satisfaction.
Identifying opportunities to maximise sales through upselling and excellent customer service.