Sales Customer Service Administrator

What’s in it for you?
Join a growing and successful business with a strong reputation in its sector
Be part of a friendly and supportive team environment
Varied role combining customer service, sales support and administration
Opportunities to build long-term relationships with customers and suppliers
Bonus scheme and generous holiday allowance
Early finish every Friday
Must have’s
Previous experience in a customer service, sales administration or office-based support role
Knowledge of Sage 50
Strong Microsoft Office skills, including Excel
Excellent communication skills, both written and verbal
Professional and confident telephone manner
Strong organisational and time management skills
High level of accuracy and attention to detail
Ability to manage workload and meet deadlines
Proactive, motivated and customer-focused approach
So, what will you be doing?
Processing customer orders and quotations efficiently and accurately
Responding to customer enquiries and providing product and service information
Building strong relationships with customers and delivering outstanding service
Resolving customer issues and queries in a timely and professional manner
Liaising with suppliers to source products, parts and delivery information
Raising purchase orders and supporting procurement activities
Producing customer invoices and maintaining accurate records
Following up outstanding quotations and supporting sales activity
Preparing reports and updates for management
Managing customer records and ensuring information is kept up to date
Identifying opportunities to maximise sales through excellent customer engagement and upselling
Helpful extras
Experience working within manufacturing, engineering or industrial sectors
Confidence communicating with suppliers and customers at all levels
A positive and adaptable approach to teamwork
Commercial awareness and a strong customer-first mindset
Interested? Send your CV to i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.