Continuous Improvement Support Officer

Role Type Police Staff
Local Policing/ Business Area Continuous Improvement
Department Change Services
Location HQ Waterwells
Grade SC4
Salary £27,204 - £29,859
Hours per Week 37
Type of Contract Permanent

Description 

Continuous Improvement Support Officer – Gloucestershire Constabulary

The Change & Continuous Improvement function at Gloucestershire Constabulary is seeking a highly organised and proactive Continuous Improvement Support Officer to join our team. This role is central to enabling the effective delivery of continuous improvement initiatives that directly support officers, staff and volunteers in serving our communities. Our work is varied, meaningful and essential to driving efficient, ethical, and high‑quality policing services.

This is an excellent opportunity for someone with strong administrative, analytical and coordination skills who wants to contribute to change and improvement in a fast‑paced and purposeful environment.

What you’ll be doing

As a Continuous Improvement Support Officer, you will play a vital role in supporting the governance, documentation, coordination and analytical activity that underpins successful improvement work. You will:

Research and problem definition
Conduct structured research through data gathering, observation and discussion to help define clear, evidence‑based problem statements.
Assist in documenting issues in measurable, outcome‑focused terms.
Requirements elicitation and validation
Support officers in translating stakeholder needs into clear, testable business requirements.
Confirm constraints, decision rules and mandatory standards to ensure future‑state processes are compliant.
Customer journey and process mapping
Map current‑state and future‑state workflows to expose waste, variation and failure demand.
Support visualisation of step‑by‑step processes, handoffs and ownership, contributing to effective redesign.
Opportunity identification
Help identify opportunities across both technical and non‑technical domains.
Distinguish where automation, policy updates, procedural clarity or skills development would deliver the greatest impact.
Application of Lean and DMAIC methods
Use structured tools such as SIPOC, DMAIC and Value Stream Mapping to support root‑cause analysis and intervention design.
Apply CTQ, 5S and similar tools under guidance to build robust improvement artefacts.
Data gathering, cleansing and validation
Collect and validate data from multiple sources to ensure decisions are based on reliable evidence.
Support reconciliation of performance metrics, cycle times, error rates and demand patterns.
Option appraisal and benefits sizing
Assist in quantifying effort, impact and risk to inform prioritisation.
Support the creation of benefits estimates and contribute to business case inputs.
Future‑state design and standard‑work definition
Help officers document redesigned workflows, controls, measures and ownership.
Support the creation of SOPs, standard‑work documents and acceptance criteria.
Collaboration on automation and digital solutions
Convert validated requirements into clear, build‑ready inputs for automation developers.
Help define exception handling, data flows and logic conditions in line with governance requirements.
Support testing activities by preparing scripts, capturing defects and validating solutions.
Governance preparation and reporting
Prepare and maintain board papers, meeting packs, logs and trackers.
Produce clear, concise reports on progress, benefits, risks and decisions for governance forums.
Change planning and coordination
Contribute to implementation plans and readiness assessments.
Coordinate communications, training sessions, workshops and transition activities.
Maintain accurate records, ensuring all actions and decisions are traceable and accessible.
Stakeholder engagement and relationship management
Support effective engagement with officers, staff and enabling services.
Document key decisions, agreements and constraints clearly and consistently.
Help build shared understanding across teams and functions.
Control, sustainability and service assurance
Support performance monitoring through dashboards and control mechanisms.
Help identify signs of process drift and coordinate corrective actions.
Conduct light‑touch audits and gather feedback to inform continuous improvement.
Knowledge management and documentation
Maintain accurate and accessible project artefacts, ensuring compliance with audit and governance expectations.
Update SOPs, process maps and documentation to reflect new roles and workflows.
Advocacy for continuous improvement
Act as an ambassador for continuous improvement principles across the organisation.
Promote evidence‑based practice and consistent use of CI tools and templates.

Why this role stands out

This is a varied, engaging role at the heart of organisational improvement. You will work across multiple departments, supporting initiatives that directly improve policing services. No two days are the same, and you will play a key part in ensuring improvement activity is well governed, well managed and delivers real value.

We are looking for someone who is:

Organised, analytical and able to manage multiple priorities
A strong communicator with excellent documentation skills
Comfortable working with data, processes and stakeholders at all levels
Adaptable, curious and committed to high standards of accuracy
Keen to support meaningful change and continuous improvement
The experience we’re looking for

Essential experience and qualifications

You should be able to demonstrate:

2–3 years’ experience in a Continuous Improvement or Business Change environment
Strong administrative skills, including documentation management and meeting coordination
Experience supporting CI or project teams through reports, governance papers and review processes
Ability to research operational problems using evidence, data and stakeholder insight
Understanding of Lean, DMAIC, SIPOC or value‑stream tools
Experience maintaining trackers, dashboards and structured logs
Strong organisational skills and the ability to manage multiple tasks at pace
Competence using MS Office and project‑management tools (e.g., MS Project, M365)
Ability to validate data, identify gaps and support reliable conclusions
Experience engaging with HR, IT, Finance, L&D, Governance or PMO functions
Strong communication skills with the ability to summarise clearly
Experience coordinating workshops, meetings and action logs
A high degree of attention to detail and commitment to accuracy
Ability to support process mapping and requirements documentation
Experience supporting readiness checks and transition into BAU
The ability to work with discretion on sensitive policing matters

Desirable
Lean Six Sigma Yellow or Green Belt (part‑qualified or qualified)
Experience in public‑sector or policing environments
Familiarity with automation or digital improvement tools (RPA, Power Automate, workflow systems)
What it’s like working for Gloucestershire Constabulary
We offer a wide range of benefits, including learning and development opportunities, lifestyle and wellbeing support, flexible working, paid annual leave, family‑friendly policies and a generous Local Government Pension Scheme.

The proposed interview dates are: 13th, 14th, 15th & 16th April.

The successful candidate for this role will be vetted at level Staff RV. This means the individual will need at least 3 years worth of residency in the UK.

Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview.

Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.

At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. 

Closing Date 05/04/2026, 23:55

For further information in relation to this current police staff vacancy, the role profile and the application form, please click on the Apply Now button.