Customer Service Administrator

Due to an internal promotion, our client, a well-established and ever-growing family-run business, is looking to recruit a Customer Service Administrator to join their friendly and supportive team on a full-time, permanent basis from their offices in Quedgeley, Gloucester.

With over 50 years’ experience within the industry, they have built a fantastic brand and pride themselves on the exceptional level of service they offer to their long-standing, repeat customers. They are currently going through an exciting transitional period and are looking for someone to join them on the journey!

The successful candidate will be responsible for processing orders and handling incoming enquiries, supporting the wider sales function. Whilst previous office experience is not essential, they are looking for an individual with a strong background in customer service, excellent attention to detail and strong communication skills.

Responsibilities:
-Processing incoming customer orders accurately and efficiently
-Answering incoming phone calls & emails and responding to customer enquiries
-Raising and sending invoices to customers
-Liaising with internal teams to ensure orders are fulfilled correctly
-Maintaining accurate customer and order records
-Assisting the wider team with general administrative duties

Candidate Attributes:
-Experience working within a customer focussed environment
-Strong IT skills including the use of Microsoft Office applications and the ability to learn new systems
-Excellent telephone manner and communication skills
-Friendly, professional approach with a positive ‘can-do’ attitude

Hours: Monday – Friday, 8:30am – 4pm

Salary: Circa £26k per annum (open for negotiation depending on experience)

Benefits including:
-Free onsite parking
-Regular staff ‘get togethers’ (with free food included!)
-Gifted Christmas shutdown
-Employee discounts on products
-Opportunity to work in a supportive environment