Field Care Team Administrator

Our local client based in Quedgeley, Gloucester has a genuine rewarding permanent opportunity to join a fun and friendly workplace where you are valued.  If you’re someone who is motivated by making a real difference, this really does offer a strong and fulfilling next step.

They are a proud local business, committed to providing a truly personal service to every client they support. Their team take the time to get to know the people they care for, building genuine relationships and ensuring each client receives consistent, individualised support from people they know and trust.

Responsibilities:
- Work with Business Manager to ensure sufficient current and future staffing levels
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
- To work alongside the Registered Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
- Taking on new care packages, both social services funded and private
- Completing risk assessments and developing effective care plans tailored to clients’ needs
- Monitoring and reviewing support packages, including oversight of daily documentation
- Providing supervision to support workers
- Overseeing Annual Leave
- To be willing to delegate tasks to Lead Carers
- To provide care services to clients in an emergency, arrange emergency cover, and cover any calls where required
- Communicating confidently with clients, families, staff members, and other professionals
- To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
- Put in place measures to comply with CQC regulations and work towards achieving the highest possible care standards

Whilst previous healthcare experience is highly advantageous it is not essential.  This is a role for someone who is confident, organised, and ready to step into a position with real responsibility and impact. 

Candidate Attributes:
- Self-motivation, reliability, and a proactive approach.
- A genuine team player who supports colleagues and contributes positively.
- Clear, confident communication skills with internal and external stakeholders.
- A can-do attitude and the ability to adapt to changing needs.
- Professional presentation and conduct.
- Ability to work independently and make sound decisions.
- The role is subject to satisfactory DBS and reference checks.

Hours: Monday - Friday 9 to 5pm with a 1-hour lunch break

Salary - £14.00 per hour + company-issued mobile phone, ongoing support and professional development, an additional day of annual leave for your birthday, and performance bonuses for those who consistently excel.