PSD Caseworker
Gloucester
Role Type Police Staff
Local Policing/ Business Area PSD & Info Assurance
Department Professional Standards
Location HQ Waterwells
Grade SC5
Salary £30,333 - £32,613
Hours per Week 37
Type of Contract Permanent
Description
Police Staff PSD Caseworker
Are you organised, detail-focused, and able to manage sensitive information with professionalism and discretion?
We are seeking a Police Staff Caseworker to join our Professional Standards Department. In this key administrative role, you will support the management of complaints and conduct matters, ensuring cases are accurately recorded, progressed, and monitored throughout the relevant processes.
The role includes the initial review, recording and administration of public complaints and conduct matters, ensuring all information is accurately captured and prepared for assessment by the Appropriate Authority. You will maintain case management systems, prepare correspondence and documentation, liaise with officers, staff and external stakeholders, and ensure records are complete, accurate and up to date.
The successful candidate will have excellent organisational and communication skills, strong attention to detail, and the ability to manage competing priorities while handling sensitive and confidential information. Experience in administration, case management, complaints handling, or working within a regulated environment would be advantageous.
This is an excellent opportunity to contribute to maintaining public confidence in policing by supporting the effective and efficient administration of professional standards processes.
The successful candidate for this role will be vetted at level Staff MV. This means the individual will need at least 5 years worth of residency in the UK.
Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview.
Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
Need help with your application?
If you need any support while completing your application, whether it’s understanding the questions, gathering the right information, or just having someone to talk it through with, then our Better Together Team is here to help. We’d be happy to support you at any stage of the process.
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities.
Closing Date 03/11/2026, 23:55
For further information in relation to this current police staff vacancy, the role profile and the application form, please click on the Apply Now button.
