Service Support Administrator

Our ever-growing client are currently looking to add to their team! Based in Barnwood, Gloucester with free parking, you will work on a full-time basis within the Service Support Department.

You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. The role is key to supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests are delivered in line with agreed service levels.

Some previous office experience is beneficial however, as long as you hold strong customer service experience our client is happy to provide training.

Responsibilities:
-Process customer service enquiries received via email and telephone
-Accurately logging service, repair and spare parts orders
-Monitor service, repair and maintenance orders, proactively chasing parts and engineer attendance where required
-Prepare and process customer quotations for repair work and spare parts
-Maintain accurate customer data within ERP systems
-Manage and update third-party service portals
-Build strong product and company knowledge through training

Candidate Attributes:
-Excellent customer service skills and a professional telephone manner
-Strong organisational and time-management skills
-Good working knowledge of Microsoft Office (Outlook, Word, and Excel)
-Clear written and verbal communication skills
-A proactive, self-motivated and team-focused approach

Hours: Monday – Thursday 8:30am – 5pm, Friday 8:30am – 4pm (37 hours per week)

Salary: £12.82 per hour + benefits including holiday buy and sell scheme, eye care vouchers, cycle to work scheme, a perks app, discounted gym memberships, and more!