Showroom Demonstrator / Office Administrator
Gloucester
Purpose of the Role
To inform, inspire, and support customers through high-quality demonstrations of Everhot
products in the showroom or via virtual means, while ensuring a seamless and professional
customer experience from initial enquiry through to product delivery and installation. The
role combines showroom presentation, customer service, scheduling, and administrative
responsibilities.
Key Responsibilities
Customer Engagement & Product Demonstration
- Deliver engaging and informative product demonstrations in the showroom and virtually.
- Inspire and advise customers, offering creative ideas and insights into the Everhot product range.
- Respond to telephone and online enquiries in a timely, professional manner.
- Send out brochures and follow up with potential customers.
- Maintain excellent showroom presentation, ensuring a welcoming, picture-perfect environment at all times.
Customer Service & Communication
- Act as a primary point of contact for all incoming visitors and phone calls to the site.
- Manage communications regarding bookings, changes, and after-sale support.
- Maintain a professional and friendly manner when interacting with customers, suppliers, and colleagues.
- Liaise with customers and delivery sub-contractors to coordinate seamless installations and deliveries.
Delivery Scheduling & Coordination
- Schedule all Everhot product deliveries in alignment with production capacity and customer expectations.
- Liaise with 3rd-party logistics providers to ensure timely delivery and adherence to Everhot service standards and SLAs.
- Ensure clear and consistent communication between all involved parties throughout the delivery process.
Administration & Office Support
- Become proficient in the use of CRM systems to manage customer records and orders.
- Maintain accurate, well-organized customer files and records.
- Handle incoming and outgoing post daily.
- Undertake a variety of general administrative tasks to support the showroom and wider business operations.
- Ensure compliance with company policies, procedures, and health & safety standards.
Expectations
- Present yourself smartly and professionally at all times.
- Maintain a proactive, customer-focused attitude.
- Demonstrate flexibility in adapting to the needs of the business.
- Collaborate effectively with team members to deliver exceptional service.
- Uphold the Everhot brand through every customer interaction.
Additional Notes
This role may include other duties not specifically listed above, as reasonably required by the
needs of the business. A flexible, team-oriented mindset is essential.
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