Family Support Worker

Family Action & the Role’s Impact

At Family Action, we support people through change, challenge, or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse.

That’s why we:

• Speak up for the importance of family in national and local policymaking,
• Amplify family voices, and
• Represent the changing needs of families in the UK today.

In this role, you will:

• Provide practical and emotional support to children and families through 1:1 sessions, home visits, structured sessions, group work, and community-based programs.
• Promote family resilience using restorative approaches, building on strengths, and empowering families to achieve positive outcomes.
• Support the day-to-day delivery of the Children & Family Centre (C&FC) services, from community and stakeholder engagement to delivering universal provision (e.g. the community café) and maintaining a presence in our C&F Centres (open 8:30am–6:00pm).

Main Responsibilities

1. Supporting Children and Families

• Deliver individual and group support across family centres, homes, and community venues.
• Carry out child-focused assessments with families and professionals to identify needs, risks, and lived experiences.
• Develop outcome-focused plans and risk assessments; review and update plans using evidence and professional judgement.
• Promote inclusion and equal access to services, especially for those most in need.
• Create and develop resources to support families and children.
• Help design and deliver universal, open-access services (e.g., Stay & Play, Drop-ins, community café).
• Support implementation and staffing of universal provision and wider operational needs, including outreach events.

2. Multi-Agency Working

• Participate in multi-agency meetings and collaborative planning, occasionally as the lead practitioner.
• Make referrals for additional support where needed and contribute to multi-agency efforts.
• Build knowledge of local services and assist families in accessing appropriate support.

3. Administration & Reporting

• Maintain accurate, timely records aligned with Family Action’s standards and safeguarding procedures.
• Support digital and telephone-based service delivery, including troubleshooting.
• Assist with planning, monitoring, reviewing service development, and producing monthly summaries.

4. Safeguarding & Professional Standards

• Prioritise the safety and wellbeing of children, raising safeguarding concerns and making referrals as required.
• Adhere to all safeguarding policies and procedures.
• Participate in supervision, appraisal, professional development, and reflective practice.

Uphold Family Action’s values:

• People focus
• Can-do attitude
• Striving for excellence
• Respect
• Apply all relevant policies, including Equality, Diversity, Health & Safety, and Data Protection.

5. Equality, Diversity & Inclusion

• Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work.
• Positively promote its principles among colleagues, service users, and the wider community.

6. Health & Safety and Data Protection

• Comply with Family Action’s policies and procedures on Health & Safety and Data Protection.
• Protect your own and others’ health, safety, and welfare.

7. Flexibility and Other Duties

• Work flexibly as required by service needs.
• Carry out any other reasonable duties as assigned.

Main Requirements
(Refer to full job description and person specification for details)

• A strong interest in supporting children and families to thrive.
• Relevant experience may come from various sectors including:
• Youth Work
• Teaching
• Community Engagement
• Early Years

However, this list is not exclusive. If you are passionate about communities, children, and families, we would still love to hear from you—even without experience in the above sectors.

Appointment subject to a satisfactory Enhanced DBS check.

Benefits

• 25 days annual paid leave, plus bank holidays (increasing with service).
• Up to 6% matched pension contributions.
• Flexible working arrangements – new starters can request from day one.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jab vouchers.
• Cycle to work scheme.
• Investment in your professional growth with ongoing training and career development opportunities.

Our Commitment to Equality, Diversity & Inclusion

• We welcome applications from all sections of the community. Intersectionality matters to us, and we particularly welcome applications from:
• Ethnically diverse communities
• LGBTQIA+ candidates
• Disabled candidates
• We are committed to increasing representation and know that greater diversity leads to greater results for children and families.
• We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
• Travel expenses for attending interviews will be reimbursed.
• We will consider reasonable adjustments during the recruitment process and in employment.

Additional Information

Interviews are scheduled to take place virtually in September 2025.

For queries or to discuss flexible working or the selection process, please email via the email address to the right of this advert.

Please note: Family Action typically appoints new starters at the starting point of the salary scale, with annual progression unless there is experience or justification for a higher starting point.

Please click on Apply Now to fill out an online application.