Parking Technician
Gloucestershire
This is a Gloucestershire County Council job.
Job Title: Parking Technician (Appeals & Complaints)
Job Location: Shire Hall, Block 5, 6th Floor
Salary: £30,024 - £32,597 per annum (Pro-Rata)
Hours per Week: 24.00
Contract Type: Permanent
Closing Date: 20/09/2026
Job Requisition Number: 14810
This post is not open to job share
PAY AWARD PENDING AT 3.3% salary will increase to £31,015- £33,673 per annum/pro rata for part time
About the Role:
Are you organised, customer-focused, and able to analyse complex information? Gloucestershire County Council is looking for a Parking Technician (Complaints & Appeals) to support the delivery of Civil Parking Enforcement across the county.
An opportunity has arisen within Parking Services for a Parking Technician (Complaints & Appeals), helping to administer parking enforcement processes, manage appeals and complaints, maintain parking databases, and ensure Penalty Charge Notices (PCNs) are processed accurately and efficiently.
Key Responsibilities
The postholder will be responsible for managing parking-related complaints and appeals, supporting the administration of Civil Parking Enforcement, and processing Regulation 9 and Regulation 10 Penalty Charge Notices. The role includes maintaining accurate parking records, databases, and spreadsheets, processing PCN payments in accordance with financial procedures, and undertaking debt recovery reconciliation activities. The successful candidate will prepare cases for the Traffic Penalty Tribunal, ensuring all supporting evidence is complete and accurate. They will also provide professional, timely, and customer-focused responses to enquiries, delivering a high standard of service to members of the public and stakeholders while ensuring compliance with relevant legislation, policies, and procedures.
About You
We're looking for a motivated and organised individual with strong IT and data management skills and a keen eye for detail. You'll be confident working in a fast-paced environment, managing competing priorities, and delivering accurate work to tight deadlines. Excellent communication skills are essential, as you'll be engaging with customers, colleagues, and stakeholders both in writing and over the phone. If you're passionate about providing great customer service, enjoy problem-solving, and take pride in delivering high-quality work, we'd love to hear from you. Experience within parking services, civil enforcement, or a similar administrative or customer-focused role would be an advantage, but not essential.
About Us
For all your hard work, you will receive the following;
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
If you have the skills, desire and experience required to make a positive difference, please apply with your personal statement by clicking the Apply Now button.
For an informal discussion about the role please contact Simon Sihra via email simon.sihra@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
Parking Technician Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
For more information about the job, view links, download attachments and apply please click on the Apply Now button.
