Administrator – Premium Brand – Minchinhampton

Rare and exciting opportunity to join our client based in Minchinhampton, Stroud who believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential!

Our client is a leading sustainable premium well-known brand, and they are expanding their team and seeking versatile individuals who are keen to excel and be a part of the success story.  Career progression with support and full training provided. 

Responsibilities:
- Handle incoming emails, webchats and calls, providing accurate information and resolving queries efficiently
- Assist in dispatching customer orders using couriers and ecommerce platforms
- Manage online chat function and handle customer inquiries via email and telephone
- Learn and maintain in-depth knowledge of the product offering
- Advise customers on product options
- Provide excellent customer service and ensure high levels of satisfaction
- Assist in other areas of the business during off-peak periods

Candidate Attributes:
- Strong communication and interpersonal skills
- Basic computer skills for order processing
- Ability to multitask, prioritise, and manage time effectively

Hours: Monday – Friday 37.5 hours per week

Salary – £25k + generous yearly profit bonus
- Increased annual leave with length of service
- Learning and development opportunities
- Company social events
- Nest Pension contributions
- Free on-site parking
- Employee product discount
- Career progression with support and training