Service Coordinator

What’s in it for you?

• Industry-leading training and development opportunities
• Join a supportive team with a collaborative working culture
• Ongoing progression and career development opportunities
• Healthcare cash plan
• Employee wellness programme
• Pension and life assurance

Must haves

• Background in customer-facing or office-based roles such as administration, customer service or hospitality
• A proactive, can-do attitude with a willingness to learn and develop
• Strong communication skills, both verbal and written
• Excellent organisational skills with the ability to manage multiple tasks
• A problem-solving mindset with high attention to detail
• Ability to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Basic IT skills, including Microsoft Office or similar systems

Nice to haves

• Experience in service coordination, scheduling, or administration
• Understanding of KPIs and SLAs
• Experience managing customer relationships or accounts
• Familiarity with service-based industries

So, what will you be doing?

• Acting as the main point of contact for selected client accounts
• Managing and responding to client queries, requests, and service updates
• Coordinating and scheduling service visits efficiently
• Communicating with field teams, managers, and clients to ensure smooth operations
• Monitoring service delivery and identifying opportunities for improvement
• Handling complaints and ensuring issues are resolved effectively
• Maintaining accurate records including job logs, invoicing, and reports
• Supporting customer reporting and review processes
• Identifying additional service opportunities to support wider business activity
• Working towards team targets and contributing to overall performance
• Ensuring compliance with company standards and procedures

Helpful extras

• Experience using customer systems or portals
• Positive attitude and eagerness to build a long-term career

Interested? Send your CV to Ella at i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.