Operations Administrator

Permanent opportunity to join our client in Staverton, Gloucester, and work within a family-friendly team with a strong team spirit built on decades of hard work! They offer a stable, fun and professional working environment, with opportunities for career progression for committed and proactive candidates.

The role is responsible for providing ongoing support to the operations team, helping to coordinate assessments and training, while ensuring completed work is processed accurately and on time for invoicing and customer documentation. This role plays a key part in ensuring jobs are completed and invoiced accurately and on time, helping to maintain cash flow and overall profitability.

This is an exciting and varied role where you will work closely with the Operations Manager and the wider team, helping to ensure continuity and keep day-to-day operations running smoothly during busy periods and staff absences.

Responsibilities:
-Coordinate assessments and training bookings, responding to customer enquiries professionally
-Manage assessor and trainer diaries to ensure appointments and travel are planned efficiently
-Prepare and process quotations, reports, training certificates and other paperwork
-Ensure completed work is processed and invoiced accurately and on time
-Brief assessors and trainers, ensuring they have all the necessary information
-Support accreditation requirements and preparation for annual audits
-Process completed engineer job reports daily, raising accurate customer invoices and certificates
-Check invoice details, pricing and parts against job reports, contracts and quotations
-Process installation invoices and support annual price increases
-Monitor outstanding jobs and follow up on completions, return visits or further action
-Raise new jobs for return visits, accepted quotations and additional work requests
-Maintain accurate and up-to-date customer and job records
-Prepare processing figures and activity reports and training when required
-Upload certificates, inspection records, quotations to customer portals and systems

To apply, you must be comfortable working in a busy environment and able to be a reliable and assertive member of a busy operational team, whilst maintaining excellent attention to detail and a high level of accuracy with figures, spelling and grammar.

Hours - 39 hours a week, Monday - Thursday 8.30am - 5pm & Friday 8.30pm - 4pm.

Salary - Up to £32k depending on experience + excellent benefits -
- Comprehensive annual training programme with a six-monthly appraisal system.
- Clear progression and regular promotion opportunities.
- Minimum 5% discount on shopping retailers
- More discounts through the Perkbox employee benefits scheme.
- Company pension scheme.
- Social events- 5side football, Annual family day, Team building and more…
- Free weekly Greggs and/Café Nero.
- Monthly employee Company Bonus Scheme.
- Cycle to work scheme.
- Xerlife Health and Wellbeing support.